We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Directs multiple large TriWest projects, working closely with program managers, project managers and business leaders to understand and report quality and performance issues and address systemic concerns. Diagnoses and implements solutions. Conducts quantitative and qualitative analysis and assessment of TriWest programs, processes, and outcomes. Utilizes quantitative tools and techniques to perform data-based analysis. Utilizes consulting and facilitation approaches for qualitative assessments. Produces complete and informative, reports, describes options in terms of cost/benefit, and makes recommendations to leadership and/or user groups for process/program improvement and/or decision-making. Supports project implementation when required using project management tools to develop project plans/timelines, coordinate/manage project, monitor and report status, progress and areas of risk in relation to established project objectives, requirements and timelines. Works quickly and thoroughly to perform analyses, report results, produce deliverables and support implementation on time.

Education & Experience

Required:
• Bachelor's degree in Business Administration, Management Information Systems, Finance, Engineering, Healthcare Administration, or related field; or equivalent experience
• Must be a U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 5+ years' experience in project management
• 5+ years' experience managing complex projects/teams
• 4+ years' experience in business analysis, process improvement, and/or consulting
• Extensive experience in business model development and analysis
• Extensive experience with multiple databases, Excel, SQL, and other reporting and statistical tools
• Experience in process and program improvement and business and operational planning
• Experience in delivering quality and efficiency gains as a result of process and program improvement project management
• Experience in managing multiple projects simultaneously
• Experience preparing presentation and reports

Preferred:
• Master's degree in Business Administration, Healthcare Administration or related field
• Healthcare experience in Operations, Managed Care, Finance, and/or Medical Management
• 5+ years' experience in project management, with projects supporting senior and C-suite leaders
• 5+ years' experience managing complex projects/teams
• 5+ years' experience in business analysis, process improvement, and/or consulting
• Certification in Lean Six Sigma Green Belt or Black Belt
• Healthcare, management or analytical consulting experience
• Experience and knowledge of the VA health system and/or Military Health System

Key Responsibilities
• Leads multiple complex projects and/or teams, applying project management tools and methodologies.
• Prepares detailed qualitative and quantitative assessments of processes and programs that result in measurable quality, efficiency and effectiveness improvement recommendations and outcomes.
• Creates complex project planning documents using software programs, including process flow diagrams, work plans, timelines and Gantt charts. Creates status reports and provides regular updates to leadership.
• Models effective leadership skills, communicates sensitively with others about their areas of responsibility.
• Collaborates with business units to learn and understand their processes and translate into meaningful process improvements.
• Analyzes and reports data, market trends, government regulations, and breaking news related to project plans.
• Prepares and analyzes detailed business plans including cost benefit analysis for medium and long-term objectives.
• Trains staff on program objectives, process models and analytical tools.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapts to different styles; listens critically; collaborates.

Computer Literacy: Ability to function in a multi-system Microsoft environment using MS Project, Word, Excel, Visio, Outlook, TriWest Intranet, the Internet, and other software applications as necessary.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Multi-Tasking / Time Management: Prioritizes and manages actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic qualitative and quantitative analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Knowledge of the Managed Care concepts, proficient with statistical analysis, data management and analysis, project management techniques, benchmarking practices and techniques, quality improvement tools and techniques, presentations skills, and proficient with Excel, SQL, Word, PowerPoint, and Visio.

Working Conditions

Working Conditions:
• Must be available to cover any work shift
• Must be available to work after hours and weekends as necessary to deliver projects on time
• Must be available to travel approximately 15% of the time
• Works within an office environment, with minimal travel
• Extensive computer work, with prolonged sitting