Job Description Summary
Entity
University Medical Associates (UMA) Only Employees and Financials
Worker Type
Employee
Worker Sub-Type0
Regular
Cost Center
CC002047 UMA CORP Strategic Finance and Business Initiatives CC
Pay Rate Type
Salary
Pay Grade
Health-28
Scheduled Weekly Hours
40
Work Shift
Job Description
Key Responsibilities
Project Leadership & Execution
- Lead end-to-end implementation of QGenda across MUSC Community Physicians, from planning through go-live and stabilization
- Develop and manage detailed project plans, timelines, milestones, and deliverables
- Coordinate cross-functional teams including operations, clinical leadership, and system administrators
- Track progress, manage dependencies, and ensure alignment with organizational goals
- Provide regular status updates to stakeholders and executive leadership
Stakeholder Engagement & Communication
- Serve as the primary point of contact for implementation efforts across multiple departments and sites
- Partner with physician leaders, administrators, and schedulers to understand operational needs and align system design
- Facilitate meetings, working sessions, and decision-making forums
- Communicate project updates, risks, and changes clearly and proactively
System Implementation & Coordination
- Collaborate with QGenda system administrators and analysts to support system configuration, scheduling templates, and workflows
- Ensure consistency and standardization of scheduling practices where appropriate, while accommodating operational nuances
- Oversee data migration, validation, and system testing efforts
- Coordinate go-live planning, including readiness assessments and support structures
Change Management & Adoption
- Develop and execute change management strategies to support adoption across diverse user groups
- Identify potential resistance points and proactively address adoption challenges
- Partner with training teams to ensure effective onboarding, education, and support materials
- Promote best practices and standardized workflows across the organization
Risk Management & Problem Solving
- Identify project risks, barriers, and dependencies early and develop mitigation strategies
- Escalate issues appropriately and drive resolution in a timely manner
- Adapt project plans in response to evolving organizational priorities or constraints
Post-Implementation Optimization
- Support post-go-live stabilization and issue resolution
- Gather feedback from users and stakeholders to identify improvement opportunities
- Partner with analytics and operations teams to evaluate system effectiveness and clinic utilization outcomes
- Transition ongoing support and ownership to operational and system administration teams
Success in This Role Looks Like
- Successful, on-time rollout of QGenda across MUSC Community Physicians
- High adoption and satisfaction among providers, schedulers, and administrators
- Standardized, efficient scheduling workflows across sites
- Minimal disruption to clinical operations during implementation
- Clear visibility into scheduling, capacity, and utilization post-implementation
Required Qualifications
- Bachelor0s degree or equivalent combination of education and experience
- 305+ years experience, preferably in healthcare leadership, operations, project management, or systems implementation
- Proven ability to lead complex, cross-functional projects with multiple stakeholders
- Strong organizational, communication, and leadership skills
- Experience managing timelines, risks, and deliverables in a structured project
- environment
Preferred Qualifications
- Experience with healthcare scheduling systems (QGenda strongly preferred; Amion, Kronos, Shift Admin, etc. also relevant)
- Experience with electronic health record systems (Epic preferred)
- Familiarity with provider scheduling, ambulatory operations, or clinical workflows
- Experience with large-scale system implementations or digital transformations
- Experience with data reporting or analytics tools (e.g., Excel, Power BI)
Growth & Career Path
This role is designed as both an implementation leadership position and a pathway to long-term ownership of QGenda within MUSC Community Physicians.
Following a successful rollout, this position may transition into a Senior Analyst role responsible for ongoing system optimization, analytics, governance, and strategic scheduling initiatives across the network.
Work Environment
This role requires collaboration across a broad network of clinical and administrative stakeholders. The ideal candidate is comfortable operating in a dynamic healthcare environment, managing competing priorities, and driving alignment across diverse teams and locations. This is a hybrid position based in Charleston, SC, but depending on the location of the candidate, a remote position can be considered (if candidate is in a different SC location that is convenient to an MUSC hospital).
Additional Job Description
Education: Bachelors Degree or equivalent Work Experience: 5 years for support or 0-2 years for professional
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
