Position Summary: Reporting to Manager, Project Management, this position is responsible for managing site schedules for various data center customers for G&W Electric. Ensuring efficiency and customer expectations are met associated with all site contractors and end users. Ensures and leads alignment with cross functional G&W Electric teams, regarding project scope, and schedules.
Primary/Essential Responsibilities: - Lead and manage external communication directly with customers/sites for all phases of the commissioning process (Level 1-5), attending cadence calls, compiling schedules based on site-readiness, scheduling, and coordinating with all internal parties to execute site timelines
- Lead customer commissioning meetings and integrate commissioning timelines with overall project schedules
- Analyze and troubleshoot customer issues related to G&W Electric's supplied documentation, product, etc. as they arise during various levels of commissioning process onsite
- Leads effective coordination with all internal stakeholders - Aftermarket, Power Grid Automation, and Field Application Engineers (where needed) and with G&W Electric reps
- Review submittals, drawings, and design documents as needed to prepare for onsite commissioning requirements
- Manage and determine escalations, priority setting, conflict resolution when facing multiple and concurrent project issues
- Ensures scope of work assessment, validation, and agreement between customer and internal G&W team
- Reviews new contract requirements, exceptions, and nuances with Contract Administrator
- Handles and coordinates all site commissioning related escalations for G&W Electric equipment
- Establish project schedules, communicates to ensure all parties are aligned
- Overseas and manages customer portals for all sites while maintaining documentation regarding onsite issues that Field Service and Power Grid Automation resolve during visits
- Works closely with Order Management Project Manager handling the mission critical orders with weekly reports compiled
- Lead and support continuous improvement initiatives to better serve our customers and internal stakeholders
Required Qualifications: - Bachelor's degree or equivalent work experience
- Technical aptitude required
- 5+ years of direct customer service experience and 5+ years of schedule coordination
- PMP or equivalent project management certifications
- Highly effective communication skills - strong written and verbal communication skills a must
- Documented ability to resolve issues independently
- Documented ability to manage multiple projects at once
- Demonstrated ability to prioritize and reassess as necessary
- Expert knowledge in the use of Microsoft suite - Word, Excel, Outlook, etc.
Preferred Qualifications: - Lean six sigma principles
- Experience with SharePoint, Salesforce and JDE software programs
What we offer you:Typical pay is $85,000 - 97,193 annually.
Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.
This position is eligible for participation in our Quarterly Incentive Pay Program
G&W Electric offers a comprehensive benefits package that includes:
- Medical, Dental and Vision Insurance
- Short and Long-Term Disability
- Life Insurance
- Health club membership program and reimbursement
- Employee Assistance Program
- Tuition Reimbursement
- 401 (k)
- Annual Profit Sharing
- Vacation
- Air-conditioned/heated state-of-the-art manufacturing facility
