IQVIA

Project Manager II

IQVIA • $57K — $142K *
Durham, NC 27713In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • 1-3 years of IRT project management or related clinical research technology experience preferred
  • Experience in a client-facing or customer delivery environment is highly desirable
  • Strong analytical and problem-solving skills with attention to detail
  • Technical aptitude with ability to learn IRT systems and related tools

Responsibilities

  • Serve as the primary point of contact for clients during study maintenance phases
  • Organize and participate in regular client meetings, ensuring clear communication and alignment
  • Respond to client inquiries and requests in a timely and professional manner
  • Manage study budgets and support Change Orders (COs) as required
  • Provide regular updates on study progress, including risks, timelines, and supply strategy
  • Analyze study-related data periodically to identify trends, issues, or potential risks
  • Draft and maintain study-specific user guides and documentation

Benefits

  • Opportunities for professional development and training
  • A collaborative work environment with team engagement
  • Involvement in high-impact projects within a clinical technology setting
  • Exposure to data analysis and optimization strategies in IRT
  • Flexibility to work independently while being part of a supportive team
Full Job Description
Job Title: IRT Project Coordinator / Associate Project Manager
Job Overview / Job Profile Summary

This role serves as a key client-facing position supporting study maintenance activities within IQVIA's Interactive Response Technology (IRT) environment. The incumbent is responsible for managing client communications, coordinating data changes, supporting helpdesk escalations, and ensuring high-quality delivery of study services.

The role requires strong project management fundamentals, customer service excellence, and the ability to manage multiple priorities in a fast-paced clinical technology environment.
Responsibilities / Essential Functions
Client Service (60%)
  • Serve as the primary point of contact for clients during study maintenance phases
  • Organize and participate in regular client meetings, ensuring clear communication and alignment
  • Respond to client inquiries and requests in a timely and professional manner
  • Manage study budgets and support Change Orders (COs) as required
  • Provide regular updates on study progress, including risks, timelines, and supply strategy
  • Proactively review and optimize supply strategies to identify risks and improvement opportunities
  • Analyze study-related data periodically to identify trends, issues, or potential risks
Data Change Management (30%)
  • Author and document data change requests based on client requirements
  • Pre-approve data change requests initiated by Helpdesk teams
  • Coordinate implementation, validation, and review of data changes to ensure quality and accuracy
  • Ensure all changes are tracked, documented, and aligned with study requirements
Helpdesk Support (5%)
  • Review escalated Helpdesk tickets and assess appropriate actions
  • Resolve client issues promptly, ensuring minimal disruption to study operations
  • Initiate updates to Helpdesk study guides to improve support efficiency
Additional Responsibilities (5%)
  • Draft and maintain study-specific user guides and documentation
  • Investigate system or study issues and manage through to resolution
  • Monitor study alerts and proactively escalate risks where appropriate
  • Support onboarding and training of new team members as needed
  • Participate in Investigator Meetings and client audits as a study representative
  • Assist in managing System Change Requests (SCRs) for bug fixes outside PMG scope
  • Collaborate with system design teams on documentation and process improvements
  • Perform other duties as required to support business needs
Skills and Competencies
  • Strong client focus with a commitment to delivering high-quality service
  • Excellent communication skills (written and verbal) with the ability to engage with external clients
  • Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines
  • Strong analytical and problem-solving skills with attention to detail
  • Ability to work independently while contributing effectively within a team environment
  • Solid organizational and multitasking capabilities
  • Technical aptitude with ability to learn IRT systems and related tools
  • Proficiency in Microsoft Office applications
Minimum Required Education and Experience
  • Bachelor's degree or equivalent combination of education and experience
  • 1-3 years of IRT project management or related clinical research technology experience preferred
  • Experience in a client-facing or customer delivery environment is highly desirable
Additional Information / Working Conditions
  • Role requires extensive keyboard


The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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