Job Description:

• Serve as the primary point of contact throughout the implementation lifecycle.
• Manage, coordinate, and deliver multiple project implementation initiatives through phased processes designed to enhance the services and level of support provided to clients.
• Manage client expectations through development and implementation decisions, product abilities, and limitations.
• Prepare and conduct client kick-off meetings to establish regular cadence of internal and external project management meetings, schedules, and priorities.
• Oversee, coordinate, and schedule staff and contractors to maximize productivity throughout various phases of the project through completion.
• Participate with cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.
• Manage internal and external project status reporting and escalations.
• Develop and manage project document control and maintain project history.
• Conduct post project evaluations assess results and identify activities which enhanced or detracted from achieving project goals.
• Perform other duties that support the overall objective of the position.

• Bachelor's Degree.
• Or, any combination of education and experience which would provide the required qualifications for the position.

• 7+ years of relevant project management experience.
• 7+ years of experience working with client onboarding in a health care environment.
• 2+ years of experience in a leadership or supervisory role.

• Project Manager Professional (PMP) Certification.

• Knowledge of: Technical understanding of product solutions in order to assist with and/or complete system implementation tasks; Microsoft Office Project or similar project management software. 
• Skill in: Communication, collaboration, organized with attention to detail, problem solving, project and time management.
• Ability to: Complete projects with tight deadlines and time constraints; manage escalated customer issues;  manage multiple projects and clients with varying priorities and implementation expectations; develop reports to measure impact of project implementation success; prioritize workload, meet deadlines, and multi-task while maintaining attention to detail.