Project Manager, North America Client Services leads high-impact, cross-functional initiatives to improve operational performance, scalability, compliance, and customer experience across the Client Services value chain. Applying PMO best practices, Lean/DBS methodology, and strong change leadership, this role translates strategic priorities into executable project plans and sustained adoption, supporting initiatives across the full contract lifecycle-from customer proposals and contract booking to ordering channels, compliance, billing, revenue protection, and lifecycle management. A key focus is driving commercial and operational transformation, including the introduction of AI-enabled capabilities, process automation, and new ways of working that meaningfully improve day-to-day operations.
This position reports to the Director, Operational Excellence and is part of the North America Client Services organization, located in Brea, CA. This is an on-site role.In this role, you will have the opportunity to:
- Facilitate executive- and director-level decision forums, clearly framing options, tradeoffs, risks, and recommendations; Own delivery of multiple, high-impact initiatives with measurable outcomes such as cycle time reduction, cost avoidance, revenue protection, compliance improvement, and customer experience enhancement.
- Apply PMO discipline and Lean / DBS principles to plan, prioritize, and execute multiple projects simultaneously in a complex, matrixed environment.
- Proactively identify and manage risks, dependencies, and resource constraints, driving timely resolution and appropriate escalation; Partner closely with Operational Excellence to embed standard work, performance metrics, and continuous improvement into delivered solutions.
- Serve as a thought partner to functional leaders on process design, operating model changes, sequencing of work, and change readiness.
- Drive change management and adoption, ensuring solutions are not only delivered but fully embedded into day-to-day operations.
The essential requirements of the job include:
- Bachelor's degree in Business, Sciences, or a related field with preference for 5+ years of experience.
- Several years of experience leading complex, cross-functional business or operations initiatives in a matrixed environment.
- Strong ability to produce executive-ready project updates, insights, and recommendations. Demonstrated success delivering projects involving process transformation, systems change, AI-enabled solutions, or operating model evolution.
- Working knowledge of project management methodologies, PMO best practices, and Lean / continuous improvement concepts.
- Experience applying change management principles (e.g., ADKAR or similar frameworks) to drive adoption and sustain results.
It would be a plus if you also possess previous experience in:
- PMP Certification
- Experience working in regulated, high reliability environments (e.g., healthcare, diagnostics, life sciences, manufacturing, or similar).
- Familiarity with end-to-end end order-to- cash, contract lifecycle, or service operations strongly preferred.
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
The annual salary range for this role is $105,000 - $125,000 per year. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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