The Role

We're looking for a Project Manager to join our PMO and own projects end to end, from intake and chartering through planning, execution, and closure. You'll run your projects out of Jira Work Management and Confluence, keep stakeholders informed with clear and consistent updates, and hold cross-functional teams accountable to timelines, scope, and decisions. Just as importantly, you'll help make the PMO itself better, improving our SOPs, templates, tooling, and playbooks so every project we take on runs smoother than the last.

This is a highly consultative role. You'll partner with functional teams across the business to drive alignment and coordinate execution in a matrixed environment ,often without direct authority. You'll also serve as a resource to operations teams on initiatives that don't require a dedicated project manager, giving them the structure, guidance, and templates to execute well on their own.

The ideal candidate is a natural organizer and communicator who brings structure to ambiguity. You're fluent in Jira and Confluence, rigorous about documentation and visibility, and comfortable managing scope, risk, and competing priorities across multiple concurrent projects. You know how to earn credibility with stakeholders at every level and how to keep a project moving when dependencies, blockers, and scope creep threaten to slow it down.
Your Impact

PMO Operations

• Initiate and execute improvements to PMO processes, including SOPs and templated project documentation used across project and operational work
• Maintain and improve PMO tooling and workflows in Jira and Confluence to support project execution
• Enter and maintain all PMO-specific tasks in Jira to manage workload and provide visibility, and keep PMO leadership informed of project updates, issues, dependencies, and overlapping scope
• Provide resources and guidance to operations teams for projects that do not require a dedicated project manager

Project Intake & Initiation

• Receive and conduct initial reviews of new project submissions, gathering relevant details to inform prioritization discussions
• Stand up Jira Work Management projects and Confluence spaces for all approved PMO initiatives, and identify and assemble the project team
• Gather requirements and guide project teams through completing a Project Charter, including defining KPIs and scope
• Develop and distribute a Project Communication Plan, notify impacted external stakeholders, and confirm executive sponsorship and decision-making authority

Project Planning

• Develop working familiarity with the processes and business systems relevant to each assigned project
• Build a Work Breakdown Structure outlining milestones and action steps across the full project lifecycle, and enter them into Jira
• Define roles and responsibilities with the project team, and develop and distribute a Resource Continuity Plan
• Establish a baseline timeline and budget (where applicable) in coordination with supporting teams to secure resources and align on capacity
• Identify project risks and define appropriate risk responses, and determine post-project owners for ongoing maintenance after closure
• Assess stakeholder readiness for change and coordinate communication and training activities to support adoption of new tools and processes

Project Execution & Monitoring

• Maintain and update Jira projects and Confluence spaces throughout the project lifecycle, publishing frequent updates for stakeholder visibility
• Coordinate, facilitate, and document project team meetings to drive progress and decision-making, holding team members accountable to their roles
• Resolve cross-team dependencies, align functional groups during delivery, and manage scope change requests to minimize scope creep
• Track and drive resolution of risks, issues, and blockers - escalating as needed - and manage project decisions in a Decision Log
• Produce clear, consistent status reports and audience-specific documentation that enable informed decision-making by leadership and stakeholders, reporting progress against the baseline timeline
• Coordinate training and drive adoption of new tools and processes, tracking adoption to confirm changes take hold

Project Closure

• Complete and distribute a Project Closure Document to formalize completion and handoff to post-project teams
• Facilitate retrospectives to celebrate successes and identify areas for improvement, applying lessons learned to PMO templates, SOPs, and playbooks
• Confirm post-project owners have the documentation, access, and context needed to maintain ongoing tasks or processes
• Inform leadership of project completion and the transition to business as usual, then archive the Jira project and Confluence space

What You Bring

• Proven experience managing projects end to end, intake through closure, ideally within a PMO or similarly structured environment
• Hands-on proficiency with Jira (Jira Work Management preferred) and Confluence for project tracking, documentation, and stakeholder visibility
• Demonstrated ability to drive alignment and coordinate execution across functional teams in a matrixed environment without direct authority
• Strong command of core project management disciplines: work breakdown structures, communication plans, risk management, scope control, and decision logs
• Excellent written and verbal communication skills, with the ability to tailor documentation and reporting to different audiences, from project teams to executive leadership
• A process-improvement mindset: you spot friction in how work gets done and take initiative to fix it through better SOPs, templates, and workflows
• Comfort managing multiple concurrent projects and competing priorities with strong attention to detail

Nice-to-Have

• PMP, CAPM, or comparable project management certification
• Experience with change management frameworks and driving adoption of new tools and processes
• Experience building or maturing PMO processes, templates, or playbooks from the ground up
• Familiarity with the foodservice, supply chain, or SaaS industries

Location & Work Model

This is a remote role, with a strong preference for candidates who sit within a commutable distance of our Waltham, MA office for in person collaboration, when needed.
What's In This For You

At Buyers Edge Platform, we invest in our people. Here's a snapshot of what we offer:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off and company holidays
• Paid parental leave
• Opportunities for professional development and career growth across our family of brands
• A collaborative, high-energy culture where your ideas shape how we work

We welcome all.