As part of a diverse and skilled Product Delivery team for the CRM solution, you will be tasked with providing project management for customer-facing projects primarily for onboarding new Navanta CRM customers, upgrading on premise customers, and change request efforts as needed. You'll coordinate and ensure completion of projects on time, within a budget and within scope; setting deadlines, assigning responsibilities, monitoring and summarizing progress of projects. This position works under the leadership of the Senior Director of Product Delivery - CES and in collaboration with other team members across the organization.

Knowledge and Skills

A qualified individual will possess the following:

• Strong understanding of Project Management discipline, deliverables, and technologies
• Proven ability to manage multiple projects and program simultaneously
• Basic understanding of core banking principles and banking application ecosystems
• Basic understanding of CRM principles and ability to quickly learn the details of this CRM solution
• Ability to create a collaborative environment to effectively plan, organize and drive projects to completion
• Demonstrated accountability for achieving project deliverables and business outcomes
• Strong senseof ownership for project outcomes, team coordination, and stakeholder satisfaction
• Ability to proactively identify risks, challenges, and opportunities, and take action to address them
• Strong interpersonal and problem-solving skills
• Excellent analytical, verbal, and written communicationskills
• Experience managing projects through the full life cycle
• Ability to work independently with minimal supervision
• Ability to meet deadlines and manage time effectively
• Strong familiarity with project management software tools, methodologies and best practices
• Creative problem-solving capabilities
• Passion for learning and professional growth
• Commitment to continuous improvement and alignment with our purpose: Empowering Community Banks and our People to Thrive - Together

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Collaborate with stakeholders to define project scope, objectives, and success criteria
• Align project objectives with organizational strategies and ensure team is clear on project objectives
• Identify and manage required resources efficiently and effectively
• Develop and maintain comprehensive project plans for internal and external stakeholders
• Provide consistent and clear project updates to internal and external stakeholders
• Ensure that the project management deliverables are aligned with evolving PMO standards
• Monitor and analyze project performance to ensure the successful completion of short and long-term goals
• Implement and manage change control processes when necessary to meet project objectives
• Conduct post-project evaluations to identify lessons learned and areas for improvement
• Other duties as assigned

Education and/or Experience

• Bachelor's degree required
• 3 to 5 years of project management experience preferred
• Professional Project Management (PMP) certification or equivalent is a plus
• Experience in the financial industry or a technology-focused environment preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment
• Travel - Ability to travel occasionallyfor internal company events