In this role, you will manage the day-to-day execution of CISA's administrative and operational support workstream. You will control the operational queue, assign and balance work, manage suspense dates and dependencies, coordinate with senior stakeholders and action officers, and ensure executive taskers, correspondence, briefings, and operational products move through the required review and approval process on time. This role requires disciplined execution, strong judgment, calm prioritization, and persistent follow-through in a high-visibility environment.
Location: Arlington, VA / Hybrid - must be available to work on-site at CISA facilities as required
Schedule: Full-time, generally Monday-Friday, 8:00 AM-5:00 PM ET
Clearance: No active security clearance required
Security Requirement: Must be able to obtain and maintain the required Client Fitness Determination and access authorization; a recent favorable Client Fitness Determination is preferred
Certification: None required unless otherwise noted below
Experience: 5+ years of relevant project, program, operations, executive task management, or Federal mission-support experience
WHAT YOU'LL DO - Manage the day-to-day administrative and operational support workstream and coordinate closely with the Contract Project Manager.
- Maintain visibility and control over executive taskers, congressional inquiries, programmatic action items, correspondence packages, briefings, SOPs, and other operational products.
- ssign work across the operational support team based on priority, complexity, deadlines, workload, and required expertise.
- Manage suspense dates, milestones, dependencies, and follow-up with action officers to protect timely completion of high-quality products.
- Balance workload across the Senior Management Analyst, Technical Writer, Document Management Specialist, and Writers and identify capacity issues before deadlines are affected.
- Coordinate directly with program managers, component heads, administrative staff, writers, reviewers, and other stakeholders to resolve assignment, routing, writing, concurrence, or package issues.
- Ensure incoming and outgoing packages follow established workflow, review, concurrence, quality, records, and closeout requirements.
- Identify high-risk or complex taskers requiring senior analytical, writing, or leadership attention and assign appropriate resources.
- Maintain clear status information on operational workload, aging actions, bottlenecks, overdue items, risks, and required decisions.
- Support development and improvement of task-tracking workflows, desk guides, checklists, SOPs, and operational controls.
- Provide concise status updates and raise exceptions early when Government decisions, priority clarification, or leadership action is needed.
- Promote consistent quality, responsiveness, accountability, and professional communication across the operational support team.
WHAT YOU BRING Required - 5+ years of progressively responsible experience in project management, program management, operations management, executive task management, Federal mission support, or a closely related field.
- Demonstrated experience managing multiple concurrent tasks, owners, deadlines, dependencies, and review cycles in a deadline-driven environment.
- Experience assigning and balancing work across a team and following through to completion.
- Experience coordinating with senior leaders, program managers, action officers, reviewers, or executive support personnel.
- Strong organizational skills and ability to maintain accurate status across a high-volume work queue.
- Excellent judgment and ability to distinguish urgent, high-risk, or leadership-sensitive work from routine activity.
- Strong written and verbal communication skills.
- Professional persistence and confidence following up with stakeholders on deadlines and incomplete actions.
- bility to remain calm, tactful, and organized when priorities change or multiple urgent requirements compete for attention.
- Strong attention to detail and commitment to quality and completion.
- bility to work on-site in Arlington, Virginia, as required and successfully complete Client personnel security and fitness processing.
Preferred - Experience supporting a Federal executive secretariat, front office, operations center, program office, or other high-volume mission-support environment.
- Experience managing executive correspondence, taskers, congressional inquiries, action items, or leadership packages.
- Experience with Client, CISA, national security, critical infrastructure, or another complex Federal mission environment.
- PMP or other project/program management credential.
- Experience improving workflow, suspense-management, or executive task-tracking processes.
- Recent favorable Client Fitness Determination.
