Comcast

Project Manager 4, Project Management

Comcast$110K — $130K *
US-AnywhereRemote in Pennsylvania, US
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Subject Matter Expertise in Comcast Business advanced products and service delivery.
  • Track record of leading complex projects and cross-functional initiatives.
  • Strong skills in leadership, coaching, communication, and organization.
  • Ability to manage competing priorities in a fast-paced environment.
  • Proven capability to influence outcomes and drive continuous improvement.

Responsibilities

  • Serve as the first-level escalation point for Strategic CPMs.
  • Lead onboarding, training, coaching, and professional development efforts.
  • Conduct project reviews to enhance execution and customer outcomes.
  • Facilitate knowledge-sharing sessions and best-practice adoption.
  • Oversee complex customer programs and high-impact initiatives.
  • Support the resolution of delivery risks and operational challenges.
  • Lead cross-functional meetings to align stakeholders and remove barriers.

Benefits

  • Comprehensive support options for physical, financial, and emotional well-being.
  • Expert guidance and personalized tools tailored to individual needs.
  • Opportunities for professional development and growth within the organization.
  • Supportive culture that emphasizes inclusion and teamwork.
Full Job Description
Job Summary
The Strategic Customer Project Manager 4 (SCPM4) serves as a senior project delivery leader responsible for complex customer portfolios, organizational readiness, and team development. This role acts as the primary escalation point for Strategic CPMs, drives operational excellence through governance and continuous improvement, and builds organizational capability through coaching, onboarding, and training. The SCPM4 partners across the business to remove barriers, enhance delivery performance, and drive successful customer outcomes.

Job Description

Team Leadership & Development

  • Serve as the first-level escalation point for Strategic CPMs.


  • Lead onboarding, training, coaching, and professional development initiatives.


  • Conduct funnel reviews, portfolio reviews, and project deep dives to drive execution, customer outcomes, and revenue realization.


  • Facilitate team huddles, knowledge-sharing sessions, and best-practice adoption.


Portfolio & Delivery Leadership

  • Oversee complex customer programs and high-impact initiatives across all advanced products.


  • Support resolution of delivery risks, customer concerns, and operational challenges through critical thinking and sound business judgment.


  • Provide SCPM3 support and after-hours coverage as business needs require.


Process Excellence & Governance

  • Own and maintain training materials, process documentation, and delivery standards.


  • Lead continuous improvement initiatives, governance reviews, and process compliance efforts.


  • Identify systemic challenges and implement scalable solutions that improve operational performance and customer experience.


Cross-Functional Leadership

  • Lead and participate in cross-functional meetings, tiger teams, and strategic initiatives.


  • Partner with cross-functional stakeholders to drive alignment and remove barriers.


  • Influence decision-making and drive resolution of complex escalations without direct authority.


Reporting & Business Support

  • Develop operational reporting and insights to support business decisions.


  • Monitor trends, identify risks, and recommend opportunities to improve team and organizational performance.


Qualifications

  • Subject Matter Expert in Comcast Business advanced products and service delivery.


  • Proven success leading complex projects, escalations, and cross-functional initiatives.


  • Strong leadership, coaching, communication, and organizational skills.


  • Demonstrated ability to manage competing priorities and thrive in a fast-paced environment.


  • Proven ability to influence outcomes, build strategic partnerships, and drive continuous improvement.


Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Collaboration, Communication, Project Completions

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience
7-10 Years

About Comcast

FreeWheel manages the economics of content for the enterprise class of entertainment, offering technical infrastructure for revenue rights management and business operations, wrapped in advisory services. They offer advertising sales rights, display, video, mobile ad management, contract management, professional content, ad serving, reporting, analytics, technology, services, advisory services, business operations, programmatic advertising, advertising marketplace, and linear, and online advertising.

Comcast Careers

Joining Comcast means becoming part of a dynamic team committed to shaping the future of media and technology. As a leading company in entertainment, communications, and technology, Comcast offers unparalleled job opportunities designed to foster professional growth and innovation. Work You’ll Do At Comcast, you’ll be part of a culture that cherishes diversity, leadership, and innovation. Our team is at the forefront of the industry, leading changes that redefine how people connect and experience content across the globe. Transform your career with a company that is committed to your professional development. Comcast offers a variety of positions across multiple fields, where your skills will be honed for leadership roles and your career aspirations supported by comprehensive training programs. Join Our Leading Team Be part of a team that values creativity and diversity. Comcast’s commitment to inclusive culture and diversity training ensures that every team member’s voice is heard and valued. This approach not only enhances our work environment but also drives our leadership in the competitive tech industry. Innovate with Us Engage in work that matters with a team of over 100,000 employees worldwide. At Comcast, innovation isn’t just another buzzword—it's at the core of everything we do. From developing groundbreaking technology to reimagining how our customers experience entertainment and communication, your work will influence millions. Internship and Employment Opportunities Start your career with a Comcast internship, where you’ll gain invaluable industry experience, network with professionals, and develop skills that will benefit you throughout your career. For those seeking full-time positions, Comcast’s hiring process is designed to find not just the right skills but the right fit for our culture of growth and innovation. Benefits and Growth Comcast is dedicated to the well-being and advancement of our team members. Enjoy a wealth of benefits that support both your professional and personal life, including health, wellness, and retirement plans. Our employees are encouraged to pursue continuous growth through professional development opportunities and leadership training. Stay Connected Join the Comcast Team Explore job opportunities that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Search Comcast jobs today and find out where your career could take you. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Comcast. By joining Comcast, you’re not just finding a job—you’re joining a community of innovators who are passionate about creating extraordinary experiences for our customers and for each other.
Learn more about Comcast
Size
31,000 employees
Market Cap
$149.9 billion
Industry
Net Income
$10.5 billion
Founded
1963
5 Year Trend
+7.6%
Revenue
$103.5 billion
NASDAQ

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