Project Leader II, CTSWork Mode: Onsite
Location:Onsite, four days week per week - Kohler, WI
OpportunityThe Project Leader-Commercial Tech Support is responsible forcoordinating and executing resolution for commercial jobsite claims as primaryfocus.
Essential Job FunctionsIn this position, you will be responsible for the interpretationand negotiation of Kohler warranty policies. As a Project Leader, youwill partner with and drive corrective actions with the Manufacturing, Quality,and Engineering teams. You are required to manage executive and businesslevel communications of project status updates.
Specific Responsibilities include:- Owns and works towards resolution of commercial jobsite claims.
- Notifies executive and business leaders of commercial jobsite issues and provides updates as necessary.
- Provides world-class level of customer service while making it easier for them to do business with Kohler.
- Identifies trends in product quality and partners cross-functionally to raise awareness and drive corrective action amongst necessary departments.
- Interact with Marketing, Engineering, and Quality in providing support and documentation in order to develop product information, corrective actions and technical specifications that will prevent/minimize future claims.
- Assists in the development of new or revised processes within the organization. Leads and implements process improvements.
- Displays an active commitment to achieving individual, team, and departmental goals.
- Acts as mentor and peer leader as required
Skills/Requirements - Bachelor's degree in business, engineering, operations, project management, or a related field
- Minimum 2 years of customer service experience preferred.
- Highly developed technical aptitude required.
- Strong written and verbal skills required.
- Experience in plumbing or related manufacturing field preferred.
- Familiarity with warranty and labor claims.
- Experience in maintaining internal and external relationships is highly desired.
- Strong analytical skills required.
- Ability to stay composed when under pressure.
- Confidence to negotiate in difficult situations.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $77,200 - $117,300. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation.
