Requisition: 83521
PSEG Company: PSEG Services Corp.
Salary Range: $ 121,200 - $ 199,200
Work Location Category: Hybrid Flexible
Job SummaryThe Vendor Performance Manager is responsible for the performance of the services by the Service Provider. Acts as a technical and functional subject matter expert, as well as an expert in the analysis, interpretation and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLA's), and proactively manage service delivery in alignment with the performance expectations of the organization. Key areas of this role will include: Contracted Deliverable Administration, Performance Management, Issue Management, Service Level Management, Governance, Relationship Management, Invoice Management.
This is a "Project" position designed to support project work for a limited duration. While the exact duration of the project is yet to be determined, we currently anticipate a period of 3-5 years based on business needs at the present time following which you will separate from the Company. It is important for you to understand that this period may be shortened based on business needs in the future at which point you will separate from the Company. It is also important for you to understand that this employment is of a limited duration and that you will not be entitled to separation benefits under any PSEG plan at the time you separate from the Company. Director Level approval and waiver will be required for you to bid on other PSEG opportunities within the first 3 years of assignment. From year 4 through the end of your assignment, Director level approval and waiver will not be required. If your assignment ends prior to the anticipated timeframe based on business needs, you will be allowed to bid on other PSEG opportunities without Director level approval from the time you are notified your assignment will be ending through the end date of the assignment.
Job Responsibilities- Management & Administration of Contracted Deliverables: Manage contract deliverables and administrative requirements including: creation of the Deliverables and Obligations tracker; review of contract-sensitive aspects of proposed new work; negotiation activities; management of contract-required approvals, authorizations, consents, and notices; and management of correspondence.
- Performance Management: Manage the aggregate performance metrics reported at the management and Executive Committees. Conduct comprehensive supplier relationship/performance reviews and reports on all aspects of Provider Relationship Management. Conduct regular service reviews; manage and audit Service Provider performance and productivity relative to Service Levels. Ensure all terms and conditions of the agreement are satisfied, contractual constructs are fit for purpose and mitigate any risk exposures; work with the Strategic Provider to progress the goals and objectives of the set of agreements.
- Issue Management: Act as point of escalation for contracted service level related issues that arise at the service delivery level. Maintain and track status of all services engagement-related issues from initiation through resolution. Types of issues include contract, invoice, service issues, and other issues that may arise in the relationship. Participate in ongoing continuous improvement processes to mitigate issues and risks. Function as the main point capture and facilitate the resolution of escalated issues in a consistent/structured way, encouraging issue resolution at the lowest levels of the organization, and escalation following a pre-defined path.
- Service Level Management: Manage contracted service delivery against agreed service levels. Included receiving, reviewing, and validating service level reporting as provided by supplier, in conjunction with service delivery teams. Capturing service level misses and discussing with supplier, and creating plans for improvement where needed. Review service level against invoicing to calculate compensable targets for credits due back form supplier for performance misses, or credits earned by supplier for positive performance.
- Governance & Relationship Management: Managing established touch points with suppliers and stakeholders to address service delivery and performance, and to facilitate decision making. Routine assessment of relationship between the company and supplier, and providing plans for improvement and maturity or relationship where necessary. Producing periodic reporting and establishing touchpoints to apprise Executives and Stakeholders of performance of contracted projects.
- Invoicing/Financial Management: Managing review and validation of invoicing with supplier, stakeholders, and IT Finance on monthly basis, to promote accuracy in billing, as well as alignment with establish approval and payment processes. Interfaces with Financial Management to analyze performance outcomes for Performance Credits/Earn-backs. Coordinate with finance manager, finance, procurement, and IT leaders on of annual and monthly IT vendor spend (primarily contract financials). Spend analytics and identification of opportunities/risks, including high-level analysis of license management working with license contract owners.
Job Specific Qualifications- Bachelor degree in Business, Math, IT/CS with at least 8 years of relevant work experience. In lieu of a Bachelor's degree, at least 10 years of relevant work experience
- Proficient with Microsoft 0365, SAP, Ariba
- Department of Energy's regulation 10 CFR 810 is required.
Desired- Advanced degree e.g., master's degree in business or accounting
- ITIL Foundations Certification
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
