WHAT YOU WILL EXPERIENCE IN THIS POSITION:- Receive and process customer drawings, specifications, and technical instructions.
- Work with engineering, operations, and sales to develop a solution that fulfills the customer requirements by supporting new part number setup.
- Assist with simple quotations where pricing has been established. Use costing tools to create pricing that accurately reflects the factory costs and work with the Account Manager or Program Manager responsible for that account to provide a finished quotation.
- Ensure all customer requests are responded to in a timely and professional manner.
- Compile and lead weekly open order report calls with customers to review order status.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Review and release new EDI or hardcopy PO orders daily.
- Support Account and Program Managers reconciling with product changes that effect cost or price.
- Track and report on the status of all orders for assigned strategic accounts.
- Join customer meetings or conference calls to provide customer service and technical guidance to ensure that the finished quotes and orders accurately reflect the customer's specifications or needs.
- Function as the primary customer interface for the account managers for specifically assigned customer accounts.
- Communicate customer expectations to the operations.
- Ensure on-time delivery of high-quality products that meet or exceed customer expectations by working closely with the Logistics team on preparing shipment documents as required.
YOU HAVE:- A bachelor's degree is helpful.
- Ideally 3+ years of relatable experience supporting a manufacturing environment, coordinating projects/processes on the manufacturing floor.
- Experience in cross-functional interface and coordination is strongly preferred.
- General knowledge of material flow, planning, scheduling, supply management/purchasing, inventory, costing, and shipping/receiving.
- Validated skills in using business intelligence systems and organizational skills to handle accounts on a day-to-day basis.
- Proven skills in identifying root causes of problems/issues by asking probing questions and the ability to develop recommendations for resolution.
- Validated skills in running multiple tasks/projects along with the ability to work in a fast-paced team environment in a self-directed manner.
- Advanced-level Microsoft Excel experience.
- Ability to work 4 days a week from our Anoka, MN HQ, and one day remote per week.
WE HAVE:- A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
Pay TransparencynVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.
Compensation Range:$62,900.00 - $116,900.00
Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.
Benefit OverviewAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
- Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
- A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
- Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.
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