Job Title: Program & Portfolio Management - Cons, Business Process Mgmt
Job Location: Columbia, MD

PURPOSE:

This position will play a key role in delivering on all aspects of enterprise-wide, cross-functional process management initiatives including developing process architecture and hierarchy, process transformation, process automation, and reengineering. The incumbent will function as a champion of process improvement methodologies and implementation throughout the organization. This individual will help drive the measurement of business effectiveness, research business processes and practices, and analyze process data to develop and implement sustainable, repeatable, and quantifiable operational and strategic process improvement. This individual will be part of the Provider Business System team leadership that will drive process improvement initiatives and bring efficiency, effectiveness, and a culture of continuous improvement to the department.

Must have previous Provider data experience working with leadership on provider data issues, accuracy, and provider data interactions with claims and claims platforms. Knowledge of Salesforce and Facets is required.

Previous demonstrable experience with reporting to leadership and working remotely with teams is preferred.

ESSENTIAL FUNCTIONS:

• 40% Develop industry standard best practices for process management, innovation, and continuous improvement across the enterprise
• 25% Develop framework to align process architecture with strategic business capabilities and govern linkages. Ensures that policies and procedures align with corporate vision
• 20% Develop core program framework, governance structure, tools and templates for delivering cross-functional process improvement initiatives
• 15% Manage resources (change agents and champions) within a matrix environment to lead process improvement initiatives across the enterprise. Engage in training activities with change agents and champions to develop this capability and skill set across the enterprise.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Business Management or related field

Experience: 10 years relevant business process specialization (i.e., business process management, consulting or other applicable business process transformation experience).

In Lieu of Education: In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

• Knowledge, Skills and Abilities (KSAs)
  • Skill in analyzing and organizing technical data, Expert
  • Proficient in Microsoft Office programs, Advanced
  • Knowledge of web-based applications and documentation tools, Expert
  • Excellent communication skills both written and verbal, Expert

Licenses/Certifications

• Certified in Business Analysis - PMI Upon Hire Pref
• CSSBB - Six Sigma Black Belt BPMI Certification Pref