The Role:

Regulators around the world send Netflix requests for information. Responding well requires translating legal and regulatory requirements into answerable requests for engineering, product, policy, and business teams; coordinating responses across many stakeholders and outside counsel.

We are building a regulatory Requests for Information (RFI) function within Global Ethics & Compliance, unifying intake, tracking, and response coordination for regulatory inquiries that span privacy, consumer protection, payments and competition matters. We are looking for a Compliance Program Manager to be the day-to-day operational owner of this function end to end, while also playing a broader role across the global regulatory compliance team's operational work.

You’ll work closely with senior counsel as well as subject-matter experts (“Informed Captains”) on strategy and substantive responses. The ideal candidate is equally comfortable in a room of lawyers and a room of engineers, and is energized by building durable workflows and tooling, not just running it.

Responsibilities:

• Manage unified intake with functional/regional leads, coordination across response owners and stakeholders (legal, engineering, policy, operations), and final review and submission. 

• Breakdown regulatory and legal requirements into precise, actionable requests for engineering, product, data, and business teams, and translate their technical responses back into language that satisfies the legal/regulatory requirements.

• Maintain the relevant trackers, monitor statutory deadlines, manage regulator extension protocols, and safeguard against missed filings.

• Produce cross-program metrics for compliance leadership, and capture learnings from closed matters to strengthen the knowledge base.

• Continuously improve the program which may include making schema improvements, automations, playbooks, and documentation. 

• Support and optimize any other Compliance operations, tools and trackers, and key strategic compliance initiatives as needed. 

Qualifications:

• 5+ years of program/project management experience, ideally in legal operations, compliance, regulatory response, or a comparable cross-functional environment. Demonstrated ownership of complex, multi-stakeholder workflows from intake to completion.

• Proven ability to work comfortably with both legal counsel and engineering/technical teams, and to translate legal or regulatory requirements into clear, scoped requests engineers can execute and vice versa.

• A track record of rigorous tracking, data hygiene, and follow-through; you treat accuracy and deadline reliability as non-negotiable.

• Strong written and verbal communication; able to drive alignment across senior counsel, SMEs, regional teams, and external counsel without formal authority over them.

• Hands-on comfort with Airtable, collaboration tools (Slack, Google Workspace/Drive), and a willingness to design and improve workflows, not just operate them.

• Comfort handling confidential, privileged, and legally sensitive information with sound judgment about escalation and need-to-know.

• Familiarity with one or more of the following regulatory domains - privacy/data protection, consumer protection, payments or competition/antitrust - is a plus.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.