General information
Job Posting Title
Program Manager - Remote
Date
Tuesday, September 1, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is seeking a Program Manager to lead a Medicaid Provider Services call center program. In this high-visibility leadership role, you will oversee customer support operations regarding provider enrollment, credentialing, and client engagement initiatives that help ensure healthcare providers can effectively serve the Medicaid population.
You will lead program performance, partner closely with clients and key stakeholders, and guide cross-functional teams to deliver exceptional service and operational excellence. This is an exciting opportunity to implement the program, influence strategy, drive continuous improvement, and play a key role in the growth and success of an important healthcare program.
This position is primarily remote and requires availability during standard business hours (Monday through Friday, 8:00 AM to 5:00 PM ET), with occasional evening and weekend support based on business needs. Travel to client location is required during program implementation, with quarterly travel expected thereafter. Eligible business travel expenses are reimbursed.
If you're a collaborative leader who thrives in a fast-paced environment and is passionate about delivering impactful solutions, we'd love to hear from you.
**Position is contingent upon contract award**
Essential Duties and Responsibilities:
- Manage delivery of a defined program, ensuring achievement of schedule, cost, quality, compliance, and client satisfaction objectives.
- Oversee day-to-day program execution, including planning, resource coordination, workload management, and monitoring progress against performance targets.
- Manage program budgets, forecasting, cost controls, resource utilization, and operational metrics to support effective program performance.
- Coordinate staffing, inventory and supply chain activities, and operational processes to ensure service delivery and program requirements are met.
- Apply and enforce established policies, procedures, and standards to ensure compliance with contractual, regulatory, and organizational requirements.
- Identify, manage, and mitigate program risks, issues, and dependencies while maintaining accurate documentation and reporting.
- Lead and develop a small to mid-sized team by assigning work, monitoring performance, providing coaching, and supporting employee development.
- Build and maintain effective client, vendor, and stakeholder relationships, communicating program status, operational concerns, technology updates, and recommended solutions to support successful outcomes.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Minimum 5 - 7 years of relevant professional experience
- Minimum 2 years of Management experience leading a team
- Experience with financial forecasting and profit & loss (P&L) management
- Prior Call Center experience
Preferred Requirements
- Prior experience in Medicaid provider enrollment and credentialing, government contracting, call center and back-office operations
- Prior Call Center CRM and telephony system implementation and maintenance experience
- Prior Client Management experience
- Prior Project implementation experience
- Active PMP Certification
Home Office Requirements
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace
Minimum Salary
$
92,000.00
Maximum Salary
$
100,000.00
