Amazon

Program Manager, Relo Ops Excellence, Relo Ops Integration, RLOI

Amazon$82K — $129K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of program or project management experience
  • 3+ years of process improvement initiatives utilizing data
  • Advanced Excel skills, including Pivot Tables and VLookUps, plus SQL proficiency
  • Experience in using data to inform and drive improvements
  • Cross-functional collaboration experience with both tech and non-tech teams

Responsibilities

  • Improve operational capabilities for new business needs
  • Implement cost-reducing operational processes through efficiencies
  • Develop Standard Operating Procedures for compliance and quality
  • Create field tools and dashboards to support operational excellence
  • Collaborate on shared projects with cross-functional teams
  • Design and track dashboards for performance metrics

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Adoption and Surrogacy Reimbursement coverage
  • Mental Health Support and Employee Assistance Program (EAP)
Full Job Description
In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce processes and tools. You will manage established programs for our operations teams to ensure the best associate and customer experience.

Key job responsibilities

1) Operational capabilities to support new business needs

2) Operational processes to reduce cost through performance efficiencies

3) Standard Operating Procedures to ensure compliance, quality, and scalability

4) Field tools and dashboards to assist with execution of brilliant basic pillars

5) Shared projects with other WWR&R teams - NCRC, ReCommerce, ROE Programs and Tech - as cross functional stakeholders

6) Create dashboards and track success metrics

A day in the life

The Program Managers of the OI team own scoping, designing, and implementing:

1) Operational capabilities to support new business needs

2) Operational processes to reduce cost through performance efficiencies

3) Standard Operating Procedures to ensure compliance, quality, and scalability

4) Field tools and dashboards to assist with execution of brilliant basic pillars

5) Shared projects with other WWR&R teams - NCRC, ReCommerce, ROE Programs and Tech - as cross functional stakeholders

About the team

The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets, AW, Specialty, External Repairs) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the team's vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Mesa - 74,200.00 - 129,800.00 USD annually

USA, AZ, PHOENIX - 74,200.00 - 129,800.00 USD annually

USA, AZ, Phoenix - 74,200.00 - 129,800.00 USD annually

USA, KY, SHEPHERDSVILLE - 66,800.00 - 116,800.00 USD annually

USA, KY, Shepherdsville - 66,800.00 - 116,800.00 USD annually

USA, MS, Horn Lake - 74,200.00 - 129,800.00 USD annually

USA, NJ, Avenel - 74,200.00 - 129,800.00 USD annually

USA, TN, NASHVILLE - 66,800.00 - 116,800.00 USD annually

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, TX, DALLAS - 74,200.00 - 129,800.00 USD annually

USA, TX, Dallas - 74,200.00 - 129,800.00 USD annually

USA, WA, BELLEVUE - 82,700.00 - 129,800.00 USD annually

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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