About the RoleWe're hiring a Program Manager to turn our Provider Program into a product. Today, provider relationships are managed one at a time; your job is to give them a repeatable structure so the ecosystem scales without adding headcount for every new partner.
You'll own the standard provider lifecycle end to end - sourcing, onboarding, activation, QBR, and renewal - along with provider tiering (our "buckets"), SLAs, and the compliance cadence that keeps the program trustworthy. You'll be the one person with context across every partnership, able to run program-wide operations (re-paper all providers, roll out a new compliance attestation, launch a new tier) without pulling individual partnership owners off their accounts.
You'll also run our flagship programs, starting with
MPEAP (Model Provider Early Access Program) and our verified/certified provider tracks. This is a high-ownership role that sits at the intersection of Product, Engineering, Legal, Finance, and Security.
What You'll Do- Own the provider lifecycle. Define and operate the standard path from sourcing onboarding activation QBR renewal, with clear stage gates, owners, and SLAs.
- Design provider tiering. Build and maintain the tiering framework (the "buckets") that determines how providers are classified, what they get, and what's expected of them.
- Build programmatic structure that scales. Turn one-off relationships into repeatable systems - templates, playbooks, self-serve onboarding, and automated provider comms - so the program grows without linear headcount.
- Run cross-program operations. Execute program-wide changes (re-paper all providers, launch a new tier, roll out a new compliance attestation) as a single coordinated motion.
- Run the flagship programs. Operate MPEAP and the verified/certified provider tracks, from intake criteria to ongoing management.
- Own the compliance cadence. Keep SLAs, attestations, and provider obligations on schedule and auditable.
- Set the operating cadence. Run the rhythm of the team - reviews, reporting, and the operating cadence that keeps everyone aligned.
- Partner cross-functionally. Work across Product, Engineering, Legal, Finance, and Security to unblock providers and ship program improvements.
About You- Programs + strategy background. You've built and run programs or strategy at a large, complex organization (e.g. a Salesforce-scale org) and know how to impose structure on ambiguity.
- Highly organized systems thinker. You instinctively turn recurring work into repeatable, automatable processes and see where linear effort should become leverage.
- Cross-functional operator. You're comfortable owning operations that span Product, Engineering, Legal, Finance, and Security, and driving them to closure without formal authority.
- High agency and bias to ship. You take end-to-end ownership, move fast, and thrive in a small, fast-moving team with intentionally fluid boundaries.
- Strong written communication. You can turn complex, multi-stakeholder programs into clear docs, playbooks, and comms.
- Bonus: familiarity with the AI ecosystem - model labs, inference providers, and what it takes to onboard and certify them.
What We Offer- A front-row seat to the AI ecosystem and direct relationships with the model labs and providers shaping it.
- High ownership and the room to define a program from the ground up.
- Remote-first (US), competitive salary and equity, fully covered health/dental/vision, unlimited PTO, a WFH budget, and quarterly offsites.
If you don't think you meet all of the criteria above but are still interested in the role, please apply. Nobody checks every box, and we're looking for someone excited to build this program with us.
