Carvana

Program Manager, People Programs, Market Operations

Carvana • $88K — $105K *
Tempe, AZ 85281In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • Minimum of 5 years' experience in Project Management, operations, or business analytics, preferably in a fast-paced environment.
  • Experience leading cross-functional project teams through all project phases.
  • Proven ability to engage with external job candidates professionally and positively.
  • Skilled in developing training processes and content.

Responsibilities

  • Lead team training and culture initiatives by collaborating with stakeholders.
  • Build strong cross-functional relationships to support project initiatives.
  • Execute full-cycle program management with minimal guidance.
  • Leverage analytical skills to assess performance and optimize operations.
  • Manage ambiguity and complexity while structuring problem-solving approaches.

Benefits

  • Full-Time Salary Position.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • Student loan payments, vehicle discounts, and pet benefits.
  • Wellness program for physical and mental health.
  • Opportunities for skill set expansion and knowledge sharing.
Full Job Description
About the team and position

Carvana's Market Operation department is known for its team-oriented, fast-paced environment.

We expect bright people, willing to roll up their sleeves, take on new assignments, mentor and train others, assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

This position is based at our corporate headquarters in Tempe, AZ

What you'll be doing
  • Lead multiple Market Operations team training, development, culture initiatives and projects by successfully collaborating, communicating and prioritizing across essential stakeholders to ensure goals are achieved.
  • Build strong relationships and work cross-functionally (internally and externally) with the necessary partners to support project initiatives.
  • Successfully execute full-cycle program management duties to meet project goals within given constraints (define goal, scope, deliverables, resources, budget and timeline; planning, monitoring and controlling during execution and finally, closing), with minimal guidance.
  • Leverage advanced analytical skills to measure project success, assess operational performance, conduct root cause analysis, and develop data-driven recommendations that optimize performance and influence senior leadership decision-making.
  • Effectively work through areas of ambiguity and complexity; demonstrating initiative and structuring problem-solving approaches to achieve our business needs.
  • Identify operational weaknesses and risks, and help innovate or improve processes.
  • Use data to make operational decisions, uncover insights, and provide direction to senior management.
  • Effectively partner with stakeholders to determine the needs of their departments and create/deliver communication plans to leadership; build, maintain, and communicate portfolio and/or project performance and progress across Market Operations platform and stakeholders.
  • Other duties as assigned

What you should have
  • Bachelor's degree required and a minimum of 5 years working experience in Project Management, operations, business analytics, or a related role, ideally in a fast-paced, high-growth environment.
  • Experience leading cross-functional project teams through Initiation, Design, Planning, Execution and Close phases for large-scale, complex and ambiguous initiatives
  • Experience working across different business units to communicate project vision, develop plans and drive change
  • Proven ability to comfortably engage, evaluate, and collaborate with external job candidates, ensuring a positive and professional experience throughout the program
  • Experience with developing training processes and content
  • Ability to structure and conduct root cause analysis, identify key performance indicators (KPIs), and develop effective solutions to operational challenges.
  • Strong analytical mindset with the ability to transform complex data sets into actionable insights and drive strategic decision-making.
  • Self-starter attitude with the ability to drive excellence and meet high standards
  • Fast learner with the ability to make decisions, problem solve, prioritize, and multi-task in an analytical and organized manner
  • Superior interpersonal skills, ability to interface with a variety of personalities with professionalism
  • Ability to take an entrepreneurial approach to project management and commitment to team support
  • Ability to learn quickly, transfer knowledge and provide valuable and actionable feedback
  • Ability to manage multiple projects at the same time while maintaining high attention to detail
  • Must be willing to travel when necessary (up to 10% of the time)

What we'll offer in return
  • Full-Time Salary Position.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
  • A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • Must be able to read, write, speak, and understand English.
  • The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
  • Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.
  • Frequently communicates with customers and must be able to exchange accurate information.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Consumer Technology
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ
CVNA
* Ladders Estimates

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