Honeywell

Program Manager

Honeywell • $90K — $120K *
Charlotte, NC 28269In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Information Technology, or a related field.
  • 5+ years of experience in customer success management with enterprise customers in mobility.
  • Strong understanding of enterprise mobility solutions and account management best practices.
  • Excellent communication and interpersonal skills for relationship building.
  • Strong analytical and problem-solving skills, customer-focused mindset.
  • Proficient in CRM tools (e.g., Salesforce) and customer success platforms (e.g., Gainsight).
  • Ability to manage multiple key accounts in a dynamic environment.

Responsibilities

  • Lead the onboarding process for key enterprise mobility customers and develop customized plans.
  • Build and maintain relationships with stakeholders to ensure ongoing engagement and satisfaction.
  • Serve as the point of contact for escalated issues and coordinate resolutions with internal teams.
  • Conduct regular business reviews to assess customer satisfaction and provide actionable recommendations.
  • Advocate for customer needs; collaborate with internal teams to inform product enhancements based on feedback.
  • Develop and deliver training to maximize customer investment and operational efficiency.
  • Collaborate with cross-functional teams to align customer success initiatives with company objectives.

Benefits

  • Employer-subsidized Medical, Dental, Vision, and Life Insurance.
  • Short-Term and Long-Term Disability coverage.
  • 401(k) match and Flexible Spending Accounts.
  • Health Savings Accounts, Employee Assistance Program, and Educational Assistance.
  • Parental Leave and Paid Time Off for various personal needs.
  • 12 Paid Holidays.
Full Job Description
Job Description

The Customer Success Manager (CSM) for Key Accounts and Enterprise Mobility will be instrumental in ensuring the success of our largest customers. This role involves managing the onboarding process, providing ongoing support, and effectively handling escalations to ensure that our enterprise mobility solutions align with client expectations and business objectives. The CSM will act as a trusted advisor, advocating for customers while driving their adoption and satisfaction with our products and services.

You will report directly to our Director Sub-Region, Anastasia Ustjuzanina, and you'll work out of our Charlotte, NC location on a hybrid work schedule.

Responsibilities

KEY RESPONSIBILITIES
  • Onboarding Key Accounts
    - Lead the onboarding process for key enterprise mobility customers, ensuring that they are equipped and trained to leverage the full capabilities of our solutions.
    - Develop and implement customized onboarding plans that align with specific customer goals and timelines.
  • Customer Support and Relationship Management
    - Build and maintain strong relationships with key stakeholders within key accounts, ensuring ongoing engagement and satisfaction.
    - Regularly communicate with customers to understand their needs, gather feedback, and provide tailored solutions.
  • Escalation Management
    - Serve as the primary point of contact for escalated issues, coordinating with internal teams to address and resolve customer concerns promptly.
    - Proactively identify potential problems and risks, developing strategies to mitigate issues before they escalate.
  • Account Review and Optimization
    - Conduct regular business reviews with customers to assess satisfaction, usage, and alignment with goals, providing actionable recommendations for optimization.
    - Monitor customer health metrics to highlight areas of opportunity for improved user engagement and feature utilization.
  • Customer Advocacy and Insights
    - Advocate for customer needs within the organization, working closely with product development and marketing to ensure that customer feedback informs product enhancements.
    - Provide insights and reporting on customer usage trends, satisfaction levels, and needs to drive strategic decisions.
  • Training and Resources
    - Develop and deliver training and resources to customers, enabling them to maximize their investment and enhance their operational efficiency.
    - Create documentation and self-help resources to empower customers with the tools to succeed.
  • Collaboration Across Teams
    - Collaborate with sales, support, and product teams to align customer success initiatives with broader company objectives.
    - Participate in cross-functional projects to enhance customer experience and team efficiency.


Qualifications

YOU MUST HAVE
  • Bachelor's degree in Business, Information Technology, or a related field;
  • Proven experience (5+ years) in customer success management, account management, or a related role, particularly with enterprise customers in the mobility sector.
  • Strong understanding of enterprise mobility solutions and key account management best practices.

WE VALUE
  • Excellent communication and interpersonal skills, with the ability to build relationships at all levels of an organization.
  • Strong analytical and problem-solving skills, with a customer-focused mindset.
  • Proficient in CRM tools (e.g., Salesforce) and customer success management platforms (e.g., Gainsight).
  • Ability to manage multiple key accounts and prioritize tasks effectively in a dynamic environment.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: June 29, 2026

THE BUSINESS UNIT

Accelerate chemical processing and energy transition with advanced catalyst and process technologies. Enable higher efficiency and sustainability through innovative refining and petrochemical solutions. Drive improved yield, lower emissions, and optimized performance across industrial operations.

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

Keep Up to Date

Stay informed with the latest news, job alerts, and professional insights tailored to your interests. At Honeywell, your career journey is just beginning.

SEARCH HONEYWELL JOBS

Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Manufacturing & Automotive
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ
HON
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Honeywell

More Business Services Jobs

Find similar Program Manager jobs:

NationwideCharlotte, NC