General Motors

Program Manager

General Motors • $100K — $120K *
Warren, MI 48089Hybrid
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in complex, cross-functional programs in dealer operations, automotive, or financial services.
  • Bachelor's degree required.
  • Strong understanding of dealership operations and relevant financial statements.
  • Technical expertise in mainframe and mid-range systems as well as data management skills.
  • Proficiency in SQL and experience with relational databases is essential.
  • Experience in managing large-scale IT initiatives or technology projects.
  • Familiarity with scaled Agile frameworks and Agile work environments.

Responsibilities

  • Serve as Subject Matter Expert for GM’s global dealer and contractual systems, guiding the Business Analyst and Product Management teams.
  • Identify and define strategies for long-term alignment of global dealer data platforms.
  • Manage relationships with Dealer Contractual and Policy teams to ensure alignment and effective change management.
  • Lead execution of global dealer structural changes and organizational updates.
  • Develop and deliver comprehensive reports to fulfill varying business needs.
  • Collaborate with GM Treasury and dealerships to manage financial relationships and system interactions.
  • Interpret data to identify trends and engineer solutions for operational challenges.

Benefits

  • Hybrid work environment requiring in-office presence at least three times a week.
  • Strong focus on collaboration across various teams and departments.
  • Opportunity to lead impactful data systems within a global context.
  • Role involves significant interaction with senior leadership, enhancing professional visibility.
  • Position offers the chance to develop intricate reporting and data analytics skills.
Full Job Description

Job Description

The Role

The Program Manager for Global Dealer & Contractual Systems (GDCS) is responsible for leading the strategy, governance, accuracy, and operational effectiveness of GM’s Global Dealer and Contract Data platforms. This role oversees multiple enterprise systems supporting dealer master data, contractual records, planning hierarchies, and integrations with key internal and external partners. The position requires strong leadership, technical expertise, and cross‑functional collaboration with Senior Leadership, Sales & Marketing, Finance, Legal, IT, dealerships, government agencies, and financial institutions.

What You'll Do (Responsibilities)

  • Serve as the Subject Matter Expert for GM’s global dealer and contractual systems, providing leadership, coaching, and direction to the Business Analyst and Product Management teams.
  • Identify system improvement opportunities and define long‑term strategies for global alignment across dealer data platforms.
  • Manage relationships with Dealer Contractual and Dealer Policy teams, ensuring alignment on dealer information, contractual updates, and policy changes through established impact analysis and change management procedures.
  • Lead and execute global dealer structural changes, including field realignments and business unit‑driven organizational updates.
  • Develop and deliver custom daily, weekly, monthly, quarterly, and annual reports and complex data queries to meet business needs.
  • Partner with GM Treasury and dealership personnel to manage financial relationships and related system interactions.
  • Collaborate closely with IT to drive shared vision, prioritize key initiatives, and ensure successful system development and execution.
  • Interpret data, identify trends, and design solutions that address complex operational and system challenges.
  • Manage the Electronic Funds Transfer (EFT) process, serving as the primary point of contact for dealers and financial institutions.
  • Ensure all procedural documentation related to GDCS operations is current and compliant.
  • Support daily business operations involving Billing and Receivables, OTDS, and associated dealer‑facing systems.
  • Maintain GM’s data and system security in alignment with Corporate Security and compliance requirements.
  • Oversee creation, maintenance, and governance of global dealer and non‑dealer sites across supported platforms.
  • Manage changes to key business data elements through controlled processes to minimize disruption to GM’s operations.
  • Provide troubleshooting, issue resolution, and support for urgent system needs or special assignments in partnership with IT.

Your Skills & Abilities (Required Qualifications)

  • Minimum of 5–7 years of relevant experience leading complex, cross-functional programs in dealer operations, automotive, financial services, or similarly regulated environments
  • BS Degree
  • Strong understanding of field and dealership operations, the GM Sales and Service Agreement, Dealer Financial Statements, dealer‑facing tools, and Sales processes and programs.
  • Demonstrated technical expertise in mainframe and mid‑range systems, including system operations, scripting, data movement, and data transformation.
  • Strong knowledge of relational databases and proficiency in SQL, with the ability to validate, analyze, and structure complex data sets.
  • Experience managing or contributing to large‑scale IT initiatives or cross‑functional technology projects.
  • Knowledge of scaled Agile frameworks and experience working in Agile environments.
  • Strong analytical capabilities with the ability to interpret data and drive insight‑based decisions.
  • Ability to work independently, exercise sound judgment, and manage work within established policies and minimal direction.
  • Proven ability to lead teams through organizational or market changes while maintaining engagement and strategic alignment.
  • Strong executive communication skills, with the ability to convey complex details to senior leadership clearly and persuasively.
  • Highly organized, detail‑oriented, and adept at managing multiple priorities simultaneously.

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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