The Program Manager will be accountable for contract performance, customer coordination, staffing, schedule, quality, risk, cost control, reporting, and transition activities. This is a working leadership role within a lean team and requires sufficient cloud and cybersecurity knowledge to manage technical delivery, communicate risks, and support informed decision-making.
Primary Responsibilities- Lead overall task-order execution across program management, cloud services, FinOps, AI platform operations, and surge support.
- Manage staffing, schedules, workload priorities, resources, risks, quality, performance, and contractual deliverables.
- Serve as the primary management interface with the Contracting Officer's Representative (COR), customer leadership, and other Government stakeholders.
- Conduct monthly program reviews and support ad hoc leadership meetings as required.
- Maintain integrated schedules, action items, risks, issues, dependencies, and decision logs.
- Monitor technical progress and ensure critical issues are escalated and resolved, including proactive escalation of risks with potential mission, customer-facing, or reputational impact.
- Manage performance under a hybrid firm-fixed-price and labor-hour contract structure.
- Ensure staffing coverage across core hours, after-hours maintenance, incidents, and operational emergencies.
- Lead recruiting, onboarding, incumbent workforce outreach, employee retention, succession planning, and staffing continuity.
- Direct transition-in and transition-out activities, including milestones, access dependencies, knowledge transfer, staffing, and required Government actions.
- Develop, implement, and maintain the contractor Quality Assurance Plan across all tasks and deliverables.
- Support performance surveillance under the Government's Quality Assurance Surveillance Plan (QASP).
- Ensure timely submission of monthly status reports, staffing reports, annual reports, training records, and other required documentation.
- Ensure Section 508 conformance, certification, and annual reporting requirements are met for applicable deliverables.
- Coordinate development of scopes, staffing estimates, labor categories, and execution approaches for surge requirements.
- Manage mobilization of surge resources following execution of a funded contract modification.
- Track labor usage, after-hours support, financial status, and performance against the approved basis of estimate.
- Coordinate across customer technical teams, security personnel, business stakeholders, cloud providers, and other contractors.
- Ensure staff complete and maintain required cloud, security, privacy, and role-based training.
- Lead continuous improvement, automation, cost reduction, and service quality initiatives.
Required Qualifications- Bachelor's degree in information technology, engineering, business, cybersecurity, program management, or a related field, or equivalent relevant experience.
- Eight or more years of IT program or project management experience.
- Five or more years managing federal IT, cloud, cybersecurity, infrastructure, or technical operations programs.
- Experience managing multidisciplinary technical teams and coordinating work across organizational boundaries.
- Experience managing staffing, schedules, risks, quality, performance, deliverables, and customer communications.
- Experience managing firm-fixed-price, labor-hour, or hybrid federal contracts.
- Working knowledge of cloud operations, cybersecurity, Infrastructure as Code (IaC), monitoring, FinOps, or related technical services.
- Experience developing and maintaining program management plans, transition plans, quality plans, status reports, and executive briefings.
- Familiarity with Section 508 conformance and reporting requirements for IT deliverables.
- Demonstrated ability to identify performance risks, resolve critical issues, and communicate effectively with Government leadership.
- Strong leadership, organizational, technical writing, and stakeholder management skills.
- Ability to obtain and maintain required federal suitability determination and system access.
Preferred Qualifications- Prior federal health, research, or other regulated federal IT experience.
- Experience managing AWS, Azure, GCP, cloud security, FinOps, DevSecOps, or AI platform programs.
- Experience leading transitions of incumbent federal IT services, including incumbent workforce outreach, retention, and compliance with FAR 52.222-17, Nondisplacement of Qualified Workers.
- Experience managing small, highly skilled, cross-functional technical teams.
- Experience developing contractor Quality Assurance Plans and supporting performance surveillance under a Government Quality Assurance Surveillance Plan.
- Experience scoping and pricing surge or optional task requirements under federal task orders.
- Experience with ServiceNow, Jira, Microsoft Project, SharePoint, or comparable program management tools.
- Familiarity with FISMA, NIST, federal assessment and authorization, Zero Trust, and cloud security requirements.
- Experience supporting scientific, biomedical, research, or research computing organizations.
Preferred CertificationsOne or more of the following:
- Project Management Professional (PMP)
- Program Management Professional (PgMP)
- Certified ScrumMaster (CSM) or comparable Agile certification
- ITIL Foundation or higher
- Relevant AWS, Azure, GCP, cybersecurity, or cloud certification
Skills & Requirements Qualifications
Principal applicants only. Please no agencies, 3rd party, or staffing firms.
