- Location: Hybrid / Remote with travel to CNIC HQ (Millington, TN)
- Eligibility: U.S. citizenship; eligibility for background investigation (Public Trust / Tier 2 minimum). Specific clearance level determined at task order level.
- Status: Full-time, contingent on contract award (anticipated FY26 Q3)
Position summary
The Program Manager is the single accountable executive for delivery on the CNIC Fleet & Family Readiness IT Services IDIQ. You will own contract performance end-to-end as the primary interface with the Contracting Officer (KO) and COR, integrate Network, Cybersecurity, and Application domains through a standing Integration Review cycle, and operate a manage-by-exception governance model that meets quantified KPI thresholds across the contract life. You are the leader who turns a complex, task-order-driven environment into a predictable operating system.
What you will own
- Full P&L and delivery accountability across the IDIQ base period and all option years.
- Day-to-day relationship with the KO, COR, F&FR Program Office, and installation-level POCs.
- Integrated Master Schedule across all active task orders, with cycle-time commitments at each lifecycle gate.
- Manage-by-exception governance: 64-hour decision latency on routine matters, 4 hours on escalated matters, 10 business days on scope changes.
- Live, COR-accessible Performance Dashboard reporting six committed quality KPIs monthly (FPY 95%, defect escape 2%, CAR closure 10 business days, on-time delivery 98%, QASP compliance 95%, CSAT 4.5/5).
- Cross-domain risk management on a 5x5 likelihood-by-impact rubric with predefined mitigation action plans for high-complexity work.
- Personnel: hiring, retention (target 10% voluntary attrition), and time-to-fill commitments by labor category.
Required qualifications
- Active PMP certification.
- ITIL Expert certification (or ITIL 4 Managing Professional / Strategic Leader).
- 10+ years progressive program management experience on federal IT contracts, including IDIQ task-order environments.
- Demonstrated success leading interdependent technical functions (network, cybersecurity, applications, enterprise systems) within a single P&L.
- Direct experience with DoD or NAF contracting environments; familiarity with CNIC Fleet & Family Readiness or comparable distributed Navy programs is a strong plus.
- Working fluency with PMI/PMBOK practices, Agile sprint execution, ITIL v4 service management, and SAFe coordination principles.
- U.S. citizenship; ability to pass a background investigation.
Preferred qualifications
- Hands-on experience operating a Performance Dashboard (ServiceNow, Power BI, Tableau, or equivalent) for Government oversight.
- Prior accountability for ISO 9001:2015 or CMMI Level III contract execution.
- RMF and ATO boundary fluency at the program-leadership level.
- Active or recent DoD security clearance.
