Position Summary We are seeking an experienced Contract Program Manager to serve as the embedded delivery engine for our client's NextGen CRM transformation - a multi-year, multi-market initiative migrating ~2,800 commercial and medical field force users onto Veeva Vault CRM across the US, Japan, Canada, UK, and EU, alongside a US MDM modernization from Semarchy to Reltio.
Reporting to the internal Program Lead (who holds overall program accountability), this role will operate as the day-to-day execution authority - running the PMO, driving SI and vendor coordination, managing workstream delivery across CRM and MDM tracks, and ensuring all stakeholder touchpoints are prepared, documented, and followed through. This is a hands-on delivery role, not a strategic oversight role.
The ideal candidate is a seasoned Vault CRM / Veeva practitioner who can hit the ground running, work independently with minimal direction, and bring structured discipline to a complex, globally distributed program. Strong Veeva platform knowledge is essential - this person will be the day-to-day counterpart to the implementation partner and delivery team. Must be able to hold them accountable on technical and delivery matters.
Role Context & Reporting Structure This contractor reports directly to the Program Lead, who chairs the Steering Committee, owns executive relationships, holds ultimate program accountability, and sets overall strategy and direction. The Program Lead is accountable for all decisions that affect program scope, budget, and business outcomes.
The Contract PM is responsible for executing against that direction - translating program strategy into structured delivery, keeping workstreams on track, managing the SI day-to-day, and surfacing risks and issues to the Program Lead for resolution. Think of this role as the operator who keeps the engine running while the Program Lead navigates.
Key ResponsibilitiesDay-to-Day PMO Execution - Maintain and update the integrated master program plan across all workstreams, markets, and delivery tracks.
- Own the RAID log (Risks, Actions, Issues, Decisions) actively tracking, assigning, and chasing closure on all open items.
- Prepare weekly and biweekly program status reports for the Program Lead, including milestone tracking, budget burn, and risk summaries.
- Manage program governance documentation: decision logs, action trackers, meeting minutes, and workstream health dashboards.
- Maintain the program calendar - scheduling and coordinating all recurring governance meetings, workshops, and readiness reviews.
System Integrator (SI) & Vendor Coordination - Serve as the primary day-to-day interface with the global PMO - tracking delivery against contracted milestones and flagging slippage early.
- Review SI status reports, resource plans, and deliverable submissions; escalate gaps or concerns to the Program Lead.
- Coordinate working sessions between the SI team, Veeva Professional Services, and internal workstream leads.
- Track SOW deliverables and monitor for scope creep, resource substitution, or under delivery against committed staffing.
- Support change request evaluation - document scope changes, assess schedule impact, and prepare summaries for Program Lead review and approval.
Workstream Delivery - ct as the coordination PM across active delivery workstreams: Vault CRM configuration, enterprise integration, data migration, testing/QA and change management
- Run weekly workstream check-ins - track progress, surface blockers, and ensure cross-workstream dependencies are visible and managed.
- Coordinate CRM-MDM dependency calendar: ensure HCP/HCO data readiness gates, identifier preservation milestones, and timelines are tracked and met.
- Support wave planning logistics for the phased rollout
- Coordinate testing governance: track SIT, UAT, and regression progress across Vault CRM escalate blockers and defect triage status to the Program Lead.
- Support cutover planning and hypercare coordination for each market go-live - logistics, communication timing, and stabilization tracking.
Stakeholder Coordination & Meeting Facilitation - Facilitate key program working sessions - prepare agendas, capture decisions and actions, and distribute follow-ups promptly.
- Coordinate with workstream leads across Commercial Operations, Medical Affairs, IT Architecture, Data Governance, and regional market teams to collect updates and ensure alignment.
- Prepare steering committee materials in partnership with the Program Lead - slide packs, status summaries, and risk memos.
- Manage stakeholder communication cadence: ensure the right people receive the right information at the right time, consistent with the Program Lead's communication strategy.
- Support the Change Management workstream lead with field readiness coordination - tracking training completion, super-user activation, and adoption KPI reporting.
This is an execution-focused role requiring strong Vault CRM / Veeva platform familiarity alongside disciplined PMO delivery skills. Prior contract or staff augmentation experience on pharma CRM programs is strongly preferred.
Experience - 8+ years of IT project and program management experience, including at least 2-3 years on Veeva CRM or Vault CRM implementation programs.
- Demonstrated experience as a delivery PM or PMO lead on a multi-workstream CRM or enterprise platform program - coordinating across vendors, internal teams, and business stakeholders.
- Hands-on experience tracking SI delivery: reviewing status reports, managing RAID logs, monitoring milestone progress, and escalating delivery risk.
- Experience supporting multi-wave, multi-market rollouts - coordinating localization, readiness checklists, and cross-market dependency tracking.
- Prior experience in a pharma/biotech commercial IT program involving a co-promote or alliance partnership (e.g., Sanofi).
- Experience working alongside or within a leading Veeva SI delivery team (e.g., Client, Cognizant, Client etc.)
- Familiarity with MDM, Snowflake and other data platforms
Vault CRM & Technical Knowledge Strong platform familiarity is essential. This contractor will be the day-to-day counterpart to the SI delivery team and must be able to assess quality, flag gaps, and ask the right questions - without needing to be coached on Veeva basics.
- Solid working knowledge of Vault CRM architecture: objects, layouts, workflows, approvals, configuration workbook structure, and CRM data model.
- Familiarity with the Veeva commercial ecosystem: MDM data feeds (Reltio/IQVIA), Snowflake integration patterns, IC territory data (IC360), consent platforms, and Rep-Triggered Email (RTE) flows.
- Working understanding of MDM concepts: HCP/HCO data management, identifier persistence, data governance, and migration from legacy MDM platforms (e.g., Semarchy).
- Familiarity with GxP / validated environment requirements as applied to commercial CRM and MDM platforms.
- Proficiency with PMO tooling: MS Project, Smartsheet, JIRA, Confluence, or equivalent - including building and maintaining integrated program plans.
