The Unit Leader manages a team of Program Managers and Associate Program Managers, providing leadership, performance management, coaching, and development to support individual and organizational success
EDUCATION AND EXPERIENCE: - Bachelor's Degree or equivalent combination of education and relevant experience
- Typically requires 5-7+ years of experience in insurance, captive management, program management, or related business operations
- Demonstrated progression of responsibility and sustained performance in a professional environment
- Demonstrated ability to influence, mentor, lead initiatives, or manage people
- Equivalent combinations of education, experience, and leadership capability will be considered
SKILLS/COMPETENCIES REQUIREMENTS:- Strong ability to lead, motivate, and develop a diverse group of team members
- Demonstrated initiative, accountability, and commitment to achieving results
- Strong planning, prioritization, critical thinking, and problem-solving skills
- Effective written, verbal, and presentation communication skills
ESSENTIAL DUTIES AND RESPONSIBILITIES: The Unit Leader oversees a team of Program Managers and Associate Program Managers, supporting captive objectives, resolving escalated matters, driving operational excellence, and executing Program Management priorities.
- Be visible and engaged with unit personnel while in and out of the office.
- Balance captive escalations and personnel development to ensure service standards for the captive and personnel responsibilities are both maintained.
- Support the Program Management directive as it relates to the roles and responsibilities of the Program Management team
- Enforce compliance with recurring activities (i.e. premium reconciliation, collections, etc.)
- Conduct regular individual and team meetings to communicate priorities, provide coaching, and support employee development
- Gather performance feedback, provide coaching and mentorship, and lead performance management and career development activities
- Support talent acquisition, onboarding, and ongoing training and development initiatives.
- Foster collaboration, accountability, and a positive business culture while supporting Program Management strategic priorities
- Partner with leadership to improve cross-functional processes, communication, and operational effectiveness
- Assist with team and/or enterprise-wide projects
TRAVEL: Domestic and International travel may be required. This includes compliance with all U.S., local country, and transportation carrier travel requirements.
