Position Title: PROGRAM IMPLEMENTATION MANAGEMENT OFFICE MANAGERPay Grade: 17 This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email
[email protected].
Job SummaryThe
Program Implementation Management Office Manager serves as the program control tower for performance governance, executive reporting, business review management, site opening readiness, and cross-functional project execution. This role is accountable for establishing structured reporting practices, creating and maintaining KPI and SLA dashboards, preparing Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and managing project schedules for new site openings and ad hoc initiatives.
The position requires a highly organized, data-driven leader who can translate operational activity into clear executive insights, manage deadlines across multiple workstreams, and support disciplined execution across complex facilities management programs.
REMOTEKey Responsibilities - Own the governance structure for KPI, SLA, project, and business review reporting.
- Lead development of performance dashboards that convert operational, financial, staffing, safety, and service delivery data into actionable insights.
- Coordinate Monthly and Quarterly Business Reviews by consolidating performance results, business updates, risks, action plans, and strategic priorities.
- Manage integrated project schedules for site openings, mobilizations, expansions, transitions, and ad hoc program initiatives.
- Partner with operations, finance, sourcing, engineering, and site leadership to ensure timely inputs, accurate reporting, and accountable follow-through.
- Support senior leadership with concise performance narratives, risk updates, readiness summaries, and decision support materials.
Qualifications- Demonstrated experience in program management, project management, operations governance, or integrated facilities management support.
- Strong ability to create executive-level dashboards, business review materials, KPI frameworks, and performance narratives.
- Experience managing complex schedules, mobilizations, implementation plans, or cross-functional operational projects.
- Advanced proficiency with Excel and working knowledge of tools such as Power BI, SharePoint, Microsoft Lists, Power Automate, Smartsheet, or equivalent platforms.
- Strong financial and operational acumen, including the ability to connect performance metrics to cost, risk, and business outcomes.
- Excellent stakeholder management, communication, facilitation, and executive presentation skills.
- Highly organized, deadline-driven, and comfortable managing multiple priorities across sites, functions, and leadership groups.
Apply to ESFM Services today!Associates at ESFM are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf
Applications are accepted on an ongoing basis.
Req ID:1559385
ESFM
Julia Lari
