Dartmouth-Hitchcock Medical Center

Program Director - Social Services

Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in social work, psychology, counseling, or related behavioral science field required.
  • 5 years experience in social work or clinical mental health counseling, with 3 years in a management role.
  • Alternatively, Bachelor's degree in a relevant field plus 6 years of experience, including 3 years in management.
  • Demonstrated experience in program administration and evaluation required.
  • Strong knowledge of regulatory compliance in mental health settings is essential.

Responsibilities

  • Provide operational oversight to direct care staff and ensure adequate clinical service staffing.
  • Manage personnel actions including hiring, promotions, and evaluations for quality service delivery.
  • Lead the development of clinically sound milieu programming initiatives and related policies.
  • Conduct quality assurance activities to evaluate programming effectiveness and implement improvements.
  • Assist in budget development and maintenance to enhance resource efficiency while ensuring top-tier patient care.
  • Execute program evaluation approaches, analyzing data to identify operational trends and improvement areas.
  • Assess and coordinate staff training needs to enhance professional development and productivity.

Benefits

  • Comprehensive health insurance package with options for dependents.
  • Retirement savings plan with employer matching contributions.
  • Generous paid time off policies including vacation and sick leave.
  • Opportunities for ongoing professional development and certification assistance.
  • Supportive work environment that emphasizes team collaboration and communication.
Full Job Description
Overview

Manages operational and administrative aspects of patient care for Hampstead Hospital and Residential Treatment Facility (HHRTF), including, but limited to, providing clinical oversight and supervision to all direct care staff. Monitors HHRTF policies, makes recommendations, and implements strategies in accordance with the hospital’s goals, and state and federal regulations and standards.

Responsibilities
  • Provides administrative and operational oversight to all direct care staff at HHRTF and ensures adequate staffing for the provision of clinical services.
  • Reviews and implements personnel actions for direct care staff, including hiring, promotions, disciplinary action, and performance evaluations to ensure provision of quality service and that program goals and guidelines are achieved.
  • Directs the development of milieu programming initiatives, policies and procedures that are clinically based and in accordance with the HHRTF mission to ensure that the highest quality of patient-centered care is being provided.
  • Evaluates programming for improved outcomes through quality assurance activities, including participating in quality assurance reviews. Implements program changes aligned with performance improvement projects.
  • Assists in the development and maintenance of budget to maximize efficiency and resources while maintaining excellent patient care.
  • Implements standardized program evaluation approaches, to include collecting, compiling, and analyzing program data to identify trends, strengths, and areas of need, and uses data to improve training and training outcomes.
  • Identifies staff training needs, approves training requests and coordinates the provision of training strategies to enhance professional staff development, knowledge and work productivity.
  • Interprets federal and state regulations when developing policies and procedures, educational objectives, program initiatives, and quality assurance and improvement activities.
  • Ensures and maintains compliance with all regulatory agencies.Plans, develops and evaluates staff development programs, to include orientation, infection control procedures and protocols, and training programs.
  • Demonstrate leadership ability through use of effective communication, problem solving and team building skills.
  • Monitors, oversees, and directs the quality and appropriateness of all documentation to ensure compliance with all hospital standards applicable to nursing services.
  • Attends leadership meetings and participates in hospital committees to provide collaboration and coordination of care across all disciplines.
  • Qualifications
    • Master's degree from an accredited institute of higher education with major study in social work, psychology, counseling or a related behavioral science field.
    • Five years of experience in social work, clinical mental health counseling, or related field in a psychiatric in-patient or clinical environment, three years of which must have been in a management level position involving administrative or supervisory duties concerned with program administration, program planning and evaluation, business management or related management experience.
    • OR
    • Bachelor's degree from an accredited institute of higher education with major study in social work, psychology, counseling or a related behavioral science field.
    • Six years of experience in social work, clinical mental health counseling, or related field in a psychiatric in-patient or clinical environment, three years of which must have been in a management level position involving administrative or supervisory duties concerned with program administration, program planning and evaluation, business management or related management experience.
    Required Licensure/Certifications
    • Must Obtain BLS Certification (within 30 days of hire)
    • Must Obtain CPI Certification (within 3 months of hire)

    About Dartmouth-Hitchcock Medical Center

    Dartmouth-Hitchcock Medical Center (DHMC) is a nonprofit academic health system that serves a population of 1.9 million in New England. DHMC includes a 396-bed tertiary care hospital, research and clinical facilities for the Geisel School of Medicine at Dartmouth, Norris Cotton Cancer Center, and the Dartmouth Institute for Health Policy and Clinical Practice. DHMC is the largest private employer in New Hampshire and is the only academic medical center in the state. The medical center is affiliated with the Geisel School of Medicine at Dartmouth and is part of Dartmouth-Hitchcock Health, a network of healthcare providers in New Hampshire and Vermont.
    Learn more about Dartmouth-Hitchcock Medical Center
    Size
    13,000 employees
    Industry
    Founded
    1983

    Similar Jobs

    More Jobs at Dartmouth-Hitchcock Medical Center

    More Healthcare Jobs

    Find similar Program Director - Social Services jobs: