Job Description:

Title: Program Director

Classification: Exempt

Salary: $90,000/year

Scope of Position: The Program Director will support and improve Center operations, data capture, customer flow, report writing and general operating capabilities.

Essential Functions:
• Work with leadership team and contractor's staff to ensure that customer flow, service delivery, and data management are efficient and effective
• Implement large-scale technology and process improvements
• Provide ongoing support for operations and technology
• Strategically facilitate business-driven job placements as an active member of the leadership team
• Respond in a timely manner to requests from the contracting agency on issues related to performance tracking and compliance
• Accurately track and report all data associated with contract obligations
• Evaluate performance with respect to contract obligations and draft quarterly team goals
• Provide requested status reports and other data for EDSI administrative staff
• Ensure data entered on the required systems is current and accurate
• Manage ISO compliance and audits
• Maintain updated organizational chart and staff directory
• Other opportunities as available

Education and Experience Requirements:
• Bachelor's degree in a related field; master's degree is preferred
• 5-10 years of relevant leadership experience
• Experience managing large-scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures
• Excellent communication and problem-solving skills
• Ability to gather and synthesize information from a wide variety of people and sources
• Proficient in Microsoft Office applications, with high proficiency in Microsoft Excel
• Valid driver's license and clean driving record required

Job Ad

Program Director

Gulf Coast Region

Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Program Director position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

As the Program Director, you are responsible for supporting and improving Center operations, data capture, customer flow, report writing and general operating capabilities.

Essential Functions:
• Work with leadership team and contractor's staff to ensure that customer flow, service delivery, and data management are efficient and effective
• Provide ongoing support for operations and technology
• Strategically facilitate business-driven job placements as an active member of the leadership team
• Respond in a timely manner to requests from the contracting agency on issues related to performance tracking and compliance
• Evaluate performance with respect to contract obligations and draft quarterly team goals
• Manage ISO compliance and audits

Education and Experience Requirements:
• Bachelor's degree in a related field; master's degree is preferred
• 5-10 years of relevant leadership experience
• Experience managing large-scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures
• Ability to gather and synthesize information from a wide variety of people and sources
• Proficient in Microsoft Office applications, with high proficiency in Microsoft Excel
• Valid driver's license and clean driving record required