Program Director: Adult Home and Community Based Service Programs

The Program Director provides operational, financial and quality oversight for ESH’s center-, community- and home-based adult programs, and employment services programs. This role manages a team of program managers and is responsible for establishing and maintaining self-sustaining, scalable, person first programming that improves the well-being of its primary stakeholders – clients, families, staff and funders.

Core Responsibilities & Essential Job Functions

• Ensure that programs align with the purpose, vision, values and operational needs of ESH.
• Develop and successfully execute annual Workday goals, program budgets and operating plans through direct action and collaboration with Family of Companies (FoC) shared services departments.
• Develop and lead a high-performing team of managers and individual contributors and ensure program staffing supports budget targets, and program and staff needs.
• Ensure programs meet or exceed the requirements of regulatory, certification and accreditation agencies.
• Advocate for equitable, inclusive, accessible, and justice-driven care
• Collaborate with and serve as a leadership partner and point of contact for funders, regulatory entities, and Family of Companies (FoC) shared services departments to ensure successful delivery and application of services

Qualifications

Minimum Education, Experience & Training Equivalent to:

• A minimum of five years’ experience and/or training working with adults who have intellectual or developmental disabilities.
• Minimum of five years’ experience with supervisory responsibilities. Prefer seven years of progressive experience with at least one year in a leadership position.
• Program specific managerial experience preferred.

Knowledge & Skills: 

• Understanding of key operations management principles and the ability to successfully execute them according to established timelines.
• Adaptable to a fast paced and quickly changing environment, agile, able to prioritize and multi-task, work independently, and meet critical deadlines without supervision.
• Deep knowledge of adult programming serving the I/DD populations.
• Demonstrated developmental and inspiring leadership with a focus on team building, collaboration, and high level of employee engagement.
• Willingness and capacity to develop and maintain effective and collaborative working relationships with funding sources and individuals at all levels within the Family of Companies
• Ability to synthesize and collate data and use it to tell the story of operational performance.
• Commitment to building, developing, and supporting diverse teams.
• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
• Excellent verbal and written communication skills.  Must be highly detail oriented and have excellent follow-up/follow-through
• Confidentiality and discretion pertaining to the work environment and maintenance of all HIPAA requirements.
• Capacity to ensure policies and procedures are accurately interpreted, consistently administered, aligned with organizational goals, and in compliance with professional standards, state and federal regulations and other requirements.
• Proficient in current computer software and technology used in day to day program operations. 
• Committed to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters. 

Community Centered: 

• Sensitivity to working with an ethnically, socioeconomically, linguistically, and culturally diverse population.
• Willingness and ability to understand the underlying needs, desires, and values of clients and colleagues.
• Equity informed: 
• Knowledge of multiple historically excluded groups.
• Interest in working with and elevating employee needs.
• Growth mindset, welcoming of feedback, and understanding that humans all have biases and are imperfect.

Bold:

• Willingness and ability to respectfully challenge the status quo in service of creating advocacy- and data-informed systems and external partnerships.
• Experience coaching, facilitating, or working in advocacy spaces.
• Ability to navigate ambiguity with an excitement for problem solving.
• Commitment and ability to meet agreed upon deadlines.
• Transparency on action, pursuits, and outcomes.

Wellbeing driven:

• Willingness and commitment to self-reflection and re-thinking.
• Ability to understand physical, mental, social, and financial wellbeing needs, and create systems and processes that support them for self and stakeholders.

Physical Requirements:

• Frequent bending, reaching, squatting, kneeling, and twisting to observe, assess, and interact with participants and program workforce. 
• Ability to stand or sit for extended periods of time, stand for up to 6-8 hours a day.
• Occasional lifting, carrying, and loading/unloading materials up to and including 50 lbs.
• Visual and auditory ability to work with participants, staff, and others in the workplace continuously.
• Frequent travel includes both air travel to neighbor islands and driving to and from office, community locations and participant homes.
• Capacity to utilize computers, cell or landline phones, fax and copy machines to communicate
• Accurate proofreading documents for accuracy.
• Frequent exposure to disability disorders in clients; occasional emergency situations; occasional exposure to trauma; in person client contact and decision making; and constant concentration required when working with clients.
• Regular travel to program and administrative locations

CONDITIONS OF EMPLOYMENT

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Able to travel to multiple work sites and client homes. Reliable transportation needed.
• Must have valid Hawaii Driver’s License/insurance and maintain a clean driving record.
• Must pass health screenings, obtain vaccinations and clear TB testing based on company policies.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training.

Full time

132,500-150,000 Annually