Compensation: - $90,000 - $110,000 / year
- Annual Discretionary Bonus Program
Benefits: - Medical, Dental, Vision & Life Insurance
- Paid time off up to 80 hours per year with increasing amounts based on your years of service
Responsibilities: Analytical Leadership
- Gather, validate, and analyze data sets coming from a range of source across commute, campus, and on-demand programs
- Identify trends, develop forecasts, and offer strategic recommendations to improve service and efficiency.
- Monitor performance metrics and SLA's including ridership, OTP, GPS, fleet maintenance intervals, parking occupancy, and incident reports.
- Collaborate with clients and client stakeholders to fulfill reporting requests and provide actionable insights.
Program Reporting & Storytelling
- Develop dashboards and scorecards in Power BI for internal teams and external client use.
- Prepare daily, weekly, and monthly reports to inform MBRs, QBRs, and client presentations.
- Create compelling data visualizations and presentations to communicate key findings and outcomes.
Operational Collaboration
- Partner with Dispatch and Operations to monitor and validate incidents and service reliability.
- Deliver actionable insights to Program Managers to support client communications and decisions.
- Field incoming questions and issues across chat, email, phone, and tech platforms, supporting real-time decision-making.
Optimization & Insight Delivery
- Proactively identify opportunities to enhance service performance and client value.
- Recommend operational changes to Program Team based on historical data, current metrics, and predictive modeling.
- Support new business planning efforts by contributing data-informed logistics strategies.
Culture & Core Values
- Model TransWest's culture of safety, inclusion, and data-informed decision making.
- Be a strong communicator and collaborator across all levels of the organization.
- Embrace our entrepreneurial, fast-paced environment while balancing rigor and creativity.
- Other duties as needed by our team.
Requirements: - Associate's degree or equivalent work experience in Business, Data Analytics, Operations, Transportation, or a related field.
- Minimum of 1 year of experience analyzing data, interpreting trends, and developing actionable recommendations.
- Proficiency in Microsoft 365, including advanced skills in Excel and working knowledge of Word, PowerPoint, Teams, and Outlook.
- Experience supporting programs, projects, or operational initiatives in a professional environment.
- Experience in transportation operations, transportation demand management, transit, mobility services, logistics, or a related field.
- Strong organizational skills with the ability to manage multiple priorities independently while collaborating effectively within cross-functional teams.
- Excellent written and verbal communication skills with the ability to present complex information in a clear, concise manner.
Preferences: - 1+ years of experience building and using PowerBI dashboarding and data visualization.
- Proven ability to identify trends, develop strategies and implement solutions to drive results.
- Knowledge of Transportation technology like Tripshot, and systems or ability to learn quickly.
