Full Time | DAYS 8:00 am - 5:00 pm | Monday-Friday - must be flexible with nights and weekends as Program Administrator The expected starting wage range is $134,060 - $165,500. The range maximum is $197,074.99. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
POSITION SUMMARYThe Administrator is a key position in driving the organization's success. They are responsible for both the clinical and financial success of their Program, which contributes to the overall success of both Telecare and those we serve. the overall program operations. The individual in this role is responsible for overseeing and leading the team of people providing patient care, as well as managing the business operations of the Program. The individual in this role is responsible for managing all aspects of the day-to-day operations of the Program, which involves ensuring regulatory compliance and actively overseeing quality assurance performance improvements. Additionally, the Administrator collaborates with all corporate departments, outside consultants, and representatives of the program, as well as with state and county agencies, community partners, and consumer groups.
THE IDEAL CANDIDATEThe ideal candidate for the Program Administrator role is someone who is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare's values. The ideal candidate is someone with a proven track record of delivering operational excellence. We define operational excellence in 4 key areas:
Clinical Quality Excellence. First and foremost, the care we provide to those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care, and respond to the needs of our clients, which reduces the number of adverse events within the programs.
Workforce Engagement. Having a highly engaged workforce translates to the quality of care that Telecare can provide its clients. Maintaining low turnover and having staff that stay and grow with the organization are key measures of success.
Customer Satisfaction. Our customers are essential. The VP of Program Operations needs to be able to regularly interact with customers and ensure awareness of Telecare's commitment to both delivering high-quality care and fiscal responsibility.
Financial Security. Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization's success.
What You Bring to the Table (Must Have) - Master's in Social Services with a state license: LCSW, LMFT, LMHC
- Four (4) years of experience in an administrative management position in a health care setting
- Two (2) years of responsibility for supervision of professional staff, budgeting, program planning, and licensing
- Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.
- Willingness to use your vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)
What You Will Love About This Position: - Serves as a culture carrier, creating and supporting program culture and culture initiatives.
- Manages all strategic planning activities of the Program with the primary goal of ensuring ongoing effectiveness of the Program
- Ensures that the program is meeting or exceeding clinical quality expectations and outcomes
- Develops and maintains a productive work relationship with State and local agency partners; actively participates in meeting customer needs and adapting to changing customer and community needs at all times; acts as liaison between the Program and State/County customers and community partners
- Maintains healthy staffing patterns for all departments. This includes directing recruitment, candidate selection, partnering with internal Employee Relations, and, when necessary, taking disciplinary action within the Program.
- Manages the Program within allocated budgetary parameters and collaborates in the development of the fiscal budget
- Provides Clinical supervision upon request
What's In It for You* - Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
- Paid Time Off and Nine Paid Holidays
- Career growth opportunity: The company has grown 10%+ yearly for the past 5 years
- For more information, visit: https://www.telecarecorp.com/benefits
*May vary by location and position type
Full Job Description will be provided if selected for an interview.
Administrator, Program Director, Program Manager, Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Mental Health Counselor (LMHC)
If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.
