Title of the position: Professional Services Manager
Role OverviewThe Professional Services Manager oversees the delivery of high-quality CLASS services for Teachstone. The Professional Services Manager provides mentoring, leadership development, and support to the Teachstone services team, contractors, and affiliate training community.
Role Description- Provide ongoing support and supervision to CLASS Specialists
- Observe and evaluate CLASS Specialists to ensure high-quality delivery of Teachstone services
- Develop and implement cross-training plan
- Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven team
- Coordinate with Marketing/Impact/Revenue/Product/Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs
- Provide vision, leadership, and direction to CLASS Specialists to ensure Teachstone standards are supported and achieved
- Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives.
- Use data and training evaluations to drive a continuous improvement of Teachstone services
- Maintain and build an in-depth knowledge of Teachstone's line of products and services
- Achieve and maintain reliability for all CLASS age levels assigned
- Support onboarding processes and procedures of CLASS Specialists and contractors
- Coordinate and guide service delivery for multi-layer contract implementation for enterprise clients
- Coordinate with CLASS Specialists to create and support non-standard training and coaching services
- Plan and collaborate with revenue team members to support the utilization of multi-layered client contracts
- Work closely with other Professional Services Managers, and other department managers as needed to support service delivery
- Deliver Teachstone training programs and services, as needed
- Embrace and demonstrate Teachstone's Mission and Values both internal and external with clients
- Other duties as needed to support Teachstone as the organization matures
Team Management- Support with forecasting hiring needs for the Professional Services team
- Retain key talent
- Provide performance management, monitoring fit between employees and their roles and offer feedback to enhance fit
- Define and assign performance metrics within the team
- Coordinate with CLASS Specialists and contractors to promote their professional growth and high quality delivery of services.
You Bring- Master's degree in Early Childhood Education or related field-or equivalent experience and 3-5 years of experience in a service delivery leadership role
- Demonstrated proficiency using the CLASS measure to observe and code classrooms and leading CLASS training programs
- Prior experience in delivering, leading, and evaluating training, data quality, and/or professional development programs
- Exemplary organization, written, and interpersonal communication skills
- Exceptional customer service and public relations skills
- Adept use of technology, including Microsoft Office Suite applications, Google applications, and use of video and multimedia presentation tools
- Experience and comfort working in a high-growth organization and development of policies and procedures that assure success in a rapidly changing environment
- Willingness to travel 1-2 trips per month or as needed
What We Offer- Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don't influence your pay.
- Salary Range: $86,000-$95,000 determined by your experience
- Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.
Ready to Make a Difference?At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives!
