Position: Professional Services ManagerLocation: This role is a remote position; individual must be authorized and working from the United States.
What You'll Do As a successful Professional Services Manager (individual contributor) you will have end-to-end ownership of First Advantage's enterprise client on-boarding experience across an extensive product suite. You will work cross functionally with Sales, Product, Technology, and Client Success to seamlessly integrate clients into our environment, delivering customer programs from concept through final implementation with a focus on value actualization & time to revenue.
Responsibilities:- Design client centric implementation project plans & quarterback delivery of end-to-end lifecycle
- Be a subject matter expert across Sterling platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions
- Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our clients
- Lead scoping, documentation, & interpreting of client implementation requirements and provide simple, actionable guidance to help customers execute alongside you
- Champion successful customer outcomes and innovate ways to improve our customer implementation processes
- Directly impact the Company's time to revenue to drive corporate performance
What You Will Need to be Successful:- 4-year degree in technical or related field is required and MBA is a plus
- Requires 5+ years of project-management/program-implementation experience supporting enterprise level deals, ideally within HCM or background services industry
- Experience working closely with Sales/Client Success Teams during the pre-sales stage, onboarding and supporting enterprise level B2B SaaS solutions
- Prior experience with Technology, Media & Entertainment industries is a plus
- Extensive and successful onboarding (implementation / deployment) of enterprise-sized clients
- Solid experience with integrations for Enterprise Level accounts; you won't code, but you'll lead pre- & post-production testing and configuration with leading ATS/HRIS applications
- Expertise in optimizing client integrations and achieving high levels of client satisfaction
- Superior motivational capabilities & people skills that inspire clients and drive collaboration across multiple layers of an organization
- Excellent client-facing, presentation and communication skills that deliver clear messages and create positive and impactful experiences for clients
- Solutions Consulting background would be an asset when working on the pre-sale plans
- Analytical and problem-solving skills and the ability to troubleshooting issues
- Work well under pressure and you are not risk-averse and comfortable taking on challenges
- Possible travel in the future, when deemed safe, could be 25% or more
Why Join Us at First Advantage?First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
- Employee Impact Groups
- FA Cares volunteer opportunities
- Mentorship Advantage Program
- SOAR, award-winning manager development program
Additional benefits offered include:
- Ability to work remotely
- Medical, Vision, Dental, and supplementary benefit plans, including paid Parental Leave and Bereavement.
- 401k with an employer match and an Employee Stock Purchase Plan (ESPP).
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
- Volunteer Time Off Policy (VTOP) up to 10 hours a year.
What Are You Waiting For? Apply Today!You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $80-90k. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
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