Syntricate Technologies

Production Support Specialist

Syntricate Technologies$70K — $95K *
Plano, TX 75025In-Person
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in production support or a related role.
  • Strong analytical and problem-solving skills.
  • Familiarity with incident and problem management processes.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment and independently.
  • Willingness to work in shifts and provide weekend support on a rotational basis.

Responsibilities

  • Collaborate with infrastructure partners and development teams to resolve production issues promptly.
  • Analyze and troubleshoot system issues to identify root causes and implement effective solutions.
  • Triage incidents and follow problem management protocols through to resolution, ensuring minimal impact on business operations.
  • Follow up with stakeholders to ensure timely resolution of issues and prevent recurrence.
  • Work effectively in a shift-based environment, including rotation weekend support as needed.

Benefits

  • Opportunity to work in a fast-paced environment with a focus on stability and efficiency.
  • Gain experience in a collaborative approach with various teams and infrastructure partners.
  • Develop problem-solving skills in critical situations.
  • Contribute to system reliability that impacts business operations directly.
Full Job Description
Hi Friend
Hope you are doing well

Number of position : 5

Only Full Time - No C2C and No Contract / No Transfer

I, Salman Shaikh would like to share a job opportunity as Production Support Specialist based in Pennington, NJ / Plano, TX (Onsite) location for a Fulltime position.

*** In case, if you are not comfortable with this location, please share your preference with contact details for further requirements ***

Kindly find the JD below and let me know if you are available for the same.

Production Support Specialist
Job Location:
Pennington, NJ / Plano, TX (Onsite)
Duration: Full time

Skill: Production Support Specialist
Position Summary:
  • As a Production Support Specialist, you will play a crucial role in ensuring the stability and efficiency of our systems by collaborating closely with infrastructure partners, development teams, and other stakeholders.
  • You will be responsible for analyzing and troubleshooting issues, managing incidents and problems, and following up for timely resolution.
  • The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and be capable of working collaboratively as part of a team.
Key Responsibilities:
  • Collaborate with infrastructure partners and development teams to resolve production issues promptly.
  • Analyze and troubleshoot system issues to identify root causes and implement effective solutions.
  • Triage incidents and follow problem management protocols through to resolution, ensuring minimal impact on business operations.
  • Follow up with stakeholders to ensure timely resolution of issues and prevent recurrence.
  • Work effectively in a shift-based environment, including rotation weekend support as needed.
Primary Skill:
  • Oracle SQL / PLSQL
Secondary Skill:
  • UNIX/SHELL SCRIPTS
Tertiary Skill:
  • JavaScript
Required Skills
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in production support or a related role.
  • Strong analytical and problem-solving skills.
  • Familiarity with incident and problem management processes.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment and independently.
  • Willingness to work in shifts and provide weekend support on a rotational basis.
  • Adept with Oracle, Autosys, Unix.
Desired Skills:
  • Certification in ITIL or relevant areas.
  • Experience with monitoring and alerting tools.
  • Knowledge of scripting languages (e.g., Python, Shell).
  • Understanding of DevOps principles and practices.
#LI-NS2
Please reply me with your updated resume and required details:
Full Name:
Best number to reach you:
Work authorization/Visa Status:
Current Location:
Current Compensation:
Expected Compensation:
Best time to call you:

Waiting for your earliest response

Thanks & Regards

Salman Shaikh
+1 781-896-2152 (Cell)
Boston, MA

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

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51 employees
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