Production Support Analyst

Candidate must have or be willing to obtain a Public Trust Clearance

Key Tasks:
• Analyze production issues, defects, service requests to determine root cause and recommend resolution.
• Coordinate resolution of production issues
• Communicate with Business and Technology stakeholders
• Document root cause and production support knowledge base
• May participate in User Acceptance and End to End testing, including planning, preparation, execution, and defect tracking
• Provide other support to production systems and new development by coordinating efforts, sharing knowledge, and communicating across impacted teams
• Contribute to continuous process improvement, to increase overall efficiency and quality
• Manage service delivery governance to support core application development teams in their efforts to progress technology deliverables through the SDLC lifecycle
• Establish and manage application health checks in production environments to ensure efficient progress through the SDLC cycles for technology deliverables

Required Skills:

Proven experience:
• 4+years as a software engineer, tester, or analyst supporting multi-tier, enterprise web-based solutions using technologies/frameworks such as Java EE, Spring, RDBMS, ORM, REST.
• 6+ years in one or more technical disciplines (e.g. architecture, process re-engineering, development, verification)
• Experience with HTTP and design patterns applicable to RESTful web applications.
• Ability to query relational databases to perform production analysis
• Building strong relationships through Agile team(s) and personal performance
• Collaborating in a multiple team environment
• Exceptionally strong communication skills, verbal and written. Includes the ability to effectively communicate complex information to audiences with varying technical and system backgrounds and at multiple organizational levels

Desired Skills:

Experience with:
• Experience with single page application frameworks (e.g. React)
• Supporting client stakeholders with varying levels of Agile experience
• Proficient in MS Project, MS Word, and MS Excel

Education/Certifications:

Computer Science degree or bachelor's degree in a related major

Desired (pluses):
• Master's in information systems or computer science
• Expertise in Secure Coding and Secure Development Life Cycle.
• Proven ability to learn new technologies quickly.

The proposed salary range for this position in Maryland is 120,000 to 140,000. Final salary will be determined based on various factors. Our comprehensive benefit offerings include healthcare, retirement plan, paid disability and life insurance programs, employee assistance program, paid and unpaid leave programs, education assistance, and wellness initiatives.