*The formal title for this position is Global Business Process Owner IIThis role is the primary global owner of the end-to-end business processes related to Plan to Make. This position is responsible for blueprinting, business impact analysis (BIA), incident ticket management, system enhancement planning, implementation, testing and user training. The primary objective of this position is to enable business growth and productivity through deployment, optimization and application of SAP or other key systems.
Essential Duties and Responsibilities:- Lead the end-to-end business processes across the globe related to Plan to Make.
- Manage a team of SAP Project Team Leads/GBPOI resources for the workstream
- Collaborate with IT leadership and technical teams to ensure alignment of technology solutions with business process needs and organizational objectives
- Own and manage the strategic initiatives within the workstream, leading global, cross-functional, large-scale projects to successful outcomes
- Regularly engage with global business leaders to understand organizational needs and identify opportunities for continuous improvement and innovation
- Drive a high-performance culture by developing, coaching, and mentoring direct reports to ensure the development of a competent and engaged team
- Define, implement, and maintain robust processes that ensure the consistent optimization of SAP and other key systems
- Manage the deployment of global SAP enhancements, including regular communications with end-users and other stakeholders
- Develop and maintain business process and system documentation ensuring consistent compliance with IT and organizational policies and procedures
- Act as an escalation point for the workstream as it relates to critical issues, incidents, or enhancements
- Review, monitor and manage tickets for incidents and enhancements for assigned systems; resolve by collaborating with business partners, Super Users and COE's;
- Lead the roll out of system enhancements, including hypercare and training of Super Users and outside user groups (customers);
- Collaborate with functional business leaders in establishing the enhancement execution priorities and regularly communicate across the associated teams e.g. weekly;
- Ensure knowledge transfer to SU resources and maintain appropriate resources to cover needs of business (# of SU, shifts, skill base, training);
- Oversee all security and role mapping system changes; review and approve individual requests, lead regular review board of security requests including SUB level;
- Work with the IT PMO to facilitate their understanding of the business requirements and interface with the Business to clarify deliverables as needed;
- Support the implementation of process and data standards in all systems, per IT guidelines;
- Prepare for and attend steering committee and other project status meetings, including input to the PMO
- Lead regular (weekly/monthly/quarterly) work stream meetings with support resources (SU, Training and business leads, COE) to improve training and improve system effectivity;
- Develop and maintain a fundamental understanding of Generac business goals and strategic objectives, apply creative problem solving approaches and conceptualize into productivity enhancing PTM
- Develop business cases, ROI calculations and functional specifications of system enhancements or new modules, working with key stakeholders in PTM.
- Collaborate with IT in selection of suitable software solutions/packages in conjunction with the business.
- Act as business liaison within work stream (work with COE to confirm approach, design, timeline, etc.); ongoing dialog with business to scope system enhancements and functionality needs by collecting business requirements and defining business process
- Portal and App specific job duties:
- Manage the lifecycle for the portfolio of assigned portal and app systems, including legacy applications, providing direction and coordination for enhancements, upgrades, and new system implementation, user acceptance testing and deployment.
- Align the portal and app system development and phasing strategies across the business functions, regions and businesses (consumer/residential, industrial/commercial, mobile and international) to minimize redundancies and reduce costs.
Basic Qualifications:- Bachelor's degree OR in lieu of degree, 8 years work experience in a professional setting;
- Minimum of 6 years of SAP system experience working within a manufacturing environment.
Additional Qualifications:- Demonstrated results in leading global projects and programs that drive improvements in business process performance
- Strong analytical and quantitative skills with the ability to analyze, think strategically, and communicate well-supported data
- Strong knowledge of SAP end-to-end processes and related data (OTC, CRM, PTP, PTM, RTR, SLM, and Master data)
- Strong knowledge of cross-functional business processes, including finance, supply chain, quality, and customer service
- Strong leadership and people management skills with the ability to build and lead high-performance teams
- Effective verbal and written communication skills with the ability to influence and collaborate with all levels of the organization
- Ability to work collaboratively across global geographies, business units' hierarchy, and multiple functional areas
- Ability to work independently with limited direction and in a fast-paced, high work volume environment while maintaining quality and timeliness
- Strong organizational skills and time management skills necessary to lead large-scale projects/programs
- Self-motivated and results-oriented
