Benefits: - 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
In this role, the Production Operations Lead will coordinate day-to-day production O&M execution for an IRS opportunity. This role supports 24x7 operational continuity, incident response, monitoring, RCA, patch/vulnerability remediation support, backup/restore validation, DR support, operational reporting, and production-readiness coordination. The role is operationally senior but is not a Government PM, cybersecurity authority, DBA, or infrastructure administrator.
We are seeking a
Production Operations Lead for a contract position.
- Position: Production Operations Lead
- Position Type: Full-time-Remote
Role Specific Duties/ Role Responsibilities:- Lead operational support for production API gateway environments, including monitoring, incident response, triage, restoration coordination, and service continuity.
- Ensure incidents and service requests are logged, tracked, updated, and closed in ServiceNow or equivalent IRS-approved ITSM tooling.
- Support P1/P2 response processes, escalation, communications, restoration tracking, post-incident review, and RCA development.
- Coordinate with gateway engineers, Government technical leads, cybersecurity, infrastructure, network, identity, CI/CD, database, and monitoring teams for issue resolution.
- Track and support patching, vulnerability remediation, certificate updates, configuration changes, backup/restore validation, DR exercises, and production-readiness checks.
- Maintain operational runbooks, incident playbooks, knowledge articles, dashboard evidence, SLA metrics, and monthly/quarterly operational reporting inputs.
- Support operational continuity across IBM webMethods, the modernized gateway product, and any approved dual-run period.
Required Qualifications:- 7+ years of IT operations, production support, SRE, platform operations, application operations, middleware operations, or related experience.
- 4+ years supporting production systems with formal incident, change, problem, and release-management processes.
- Experience supporting 24x7 or mission-critical production environments with defined SLAs.
- Hands-on experience with ServiceNow or comparable ITSM tools.
- Experience with incident triage, RCA, corrective-action tracking, operational reporting, monitoring dashboards, and escalation management.
- Familiarity with API gateways, middleware, integration platforms, web services, or application-layer platform support.
- Experience supporting vulnerability remediation, patch coordination, backup/restore validation, DR exercises, and operational readiness.
- Strong written communication skills for RCA, status reporting, runbooks, and operational documentation.
Preferred Qualifications:- Active IRS MBI or recent IRS suitability
- Experience operating enterprise API gateway or middleware platforms such as IBM webMethods, Kong, Apigee, MuleSoft, Azure API Management, AWS API Gateway, IBM API Connect, or WSO2.
- Experience with AppDynamics, ELK, Splunk, OpenTelemetry, Grafana/Prometheus, or comparable observability platforms.
- Experience supporting high-volume transaction systems, hybrid cloud/on-prem environments, OpenShift/Kubernetes, or containerized production platforms.
- Experience supporting FedRAMP, FISMA, NIST SP 800-53, IRS IRM 10.8, IRS Publication 4812, or comparable federal security-control environments.
- Filing season, peak-event, or other mission-critical federal production support experience.
- ITIL Foundation or comparable ITSM/process certification.
This is a remote position.
Compensation: $130,000.00 - $150,000.00 per year
