Filament Games seeks a talented and self-driven Production Manager to join our team in creating next generation learning games and technology solutions. The Production Manager owns the health of our production organization - the people, the process, and the reporting that keep 40+ developers shipping great educational games on time and on budget. This role reports directly to Filament's CEO and leads our production team, including producers, QA, and A/V.
The Production Manager is responsible for:
- Production Team Leadership: Supporting a stable of effective producers, running the weekly production cadence, and serving as the studio's primary escalation point for production questions.
- Resource Allocation and Planning: Owning studio-wide allocation across all active projects in partnership with functional managers, advising on appropriate studio headcount based on deal flow.
- Reporting and Studio Visibility: Delivering the monthly Project Health Report, disseminating client feedback, and overseeing biweekly sprint reports.
- Process Ownership: Maintaining and iterating on our development processes, division of labor, and documentation.
- Operations Support: Overseeing A/V production, playtesting, QA coordination, and project accounting support in collaboration with the relevant departments.
- Automation and AI Leverage: Continuously streamlining and improving studio operations work using AI tooling - turning recurring tasks, reports, documents, and estimates into automated or AI-assisted workflows. Filament's leadership team has transformed the way it works with AI tools, and continues to evolve our process daily. This role is expected to be a driver of that work, not a passenger.
This opening is classified as a regular, full-time position.
Key Responsibilities
- Lead the production team day to day: serve as the main contact for general production questions, run the weekly production call, and work with Account Managers and functional managers to triage project issues.
- Project and/or Account manage projects: fulfill the role of Project Manager and, in some cases, Account Manager on individual projects (direct allocation will vary but expect ~50% FTE allocation to individual projects on average).
- Maintain and grow (as needed) a stable of effective game producers, including hiring, coaching, career development, and performance conversations.
- Own the studio allocation plan: maintain the allocation model, meet regularly with functional managers, lead the biweekly allocation meeting, and flag staffing risks early.
- Produce and post the monthly Project Health Report and own the client temperature check process in partnership with Account Managers.
- Oversee the smooth operation of the QA and A/V departments, including A/V scheduling, voice talent casting and delivery, SFX sourcing, contractor relationships, and drafting A/V contracts for account manager review. (The QA team manager reports to this role.)
- Track and coordinate playtesting across active projects.
- Support the accounting department by maintaining project schedule earn reports and keeping project billing accurate.
- Support the sales team with production input on estimates, budgets, and proposed teams.
- Ensure that project teams deliver all necessary materials and support to the marketing team.
- Provide first-line HR support to the production team and QA manager.
- Identify recurring operational work and replace it with AI-assisted or automated workflows, partnering with our engineering leadership on internal tooling.
Measures of Success
- Projects land on schedule and on budget, and variances are visible to leadership well before they become problems.
- Producers report feeling supported, developed, and clear on expectations; producer retention is strong.
- Allocation is accurate and forward-looking enough that staffing decisions are made early rather than reactively.
- Leadership receives project health, client sentiment, and earn reporting on a reliable cadence without chasing it.
- Development process documentation is current, used, and improving.
- A/V, QA, and playtesting needs are met without becoming a bottleneck for project teams.
- Recurring operational tasks measurably shrink over time as automation and AI-assisted workflows take them over.
Required Experience
- 10+ years of experience in games, ed tech, or comparable software product development.
- 5+ years managing people directly, including managing other producers or project leads.
- Demonstrated experience building project budgets, allocating resources across multiple concurrent projects, and reporting out project health to executives.
- A history of diverse roles over the course of your career - for example, QA manager and account executive, or software engineer and producer.
- Experience running agile/scrum development teams in a digital task tracker such as Jira.
- Experience utilizing AI tools (Claude, Cursor, ChatGPT, Copilot, or similar) in a professional setting, including building something reusable with them.
Required Skills
- Excellent written and verbal English, and polished presentation skills.
- Polished employee relations skills and working knowledge of common HR dos and don'ts.
- Spreadsheet badassery - proficiency with building models, not just filling in cells.
- Strong command of scheduling and allocation tooling (Google Sheets, Smartsheet, Microsoft Project, or similar).
- Hands-on expertise with Jira or an equivalent scrum task tracker, and with a documentation wiki such as Confluence.
- Ability to interpret a profit and loss statement for a project or line of business.
- Comfort building or specifying lightweight automations - AI agents, skills, scripts, or integrations - and partnering with engineers to take them further. You use AI tools as a default part of your workflow, can write effective prompts and reusable instructions, know where AI belongs and where it doesn't, and can spot a manual process that should be an automated one.
- Sound judgment on data privacy and appropriate tool use, especially given our work with children's educational products (COPPA/FERPA-adjacent contexts).
Personal Characteristics
- Genuinely enjoys developing other people and gets satisfaction from their professional wins and growth.
- Calm and clear under pressure; treats surprises as problems to solve rather than reasons to panic.
- Comfortable taking calculated risks and running experiments in an environment with high psychological safety.
- Curious and self-teaching, especially about new tools and better ways to work.
- Direct and kind - will tell you the hard thing, and will do it well.
- Bias toward action and making the studio a little better every week.
- Cares about educational impact, not just shipping.
Extra Credit
- Previous employment in the educational game industry.
- Previous teaching experience.
- QA or A/V production experience.
- Executive production, sales, or account management experience.
- Experience collaborating with web development or devops teams.
- Active participant in one or more relevant industry groups.
Note: Thanks to technology, a cover letter is not expected. Fully answering the application questions acts as your cover letter.
