Product Support Representative for Harvesting Heads - WA, ORTigercat is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, primarily covering Washington, Oregon and U.S.A.
The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.
Primary Responsibilities:- Support new machines deliveries, harvesting heads installations, and equipment demonstrations
- Deliver training to operators and dealer technicians for new harvesting heads
- Assist dealers with troubleshooting technical issues
- Implement root cause failure analysis and effective corrective action
- Work with the service department and engineering to improve the quality of TCi products
- Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
- Prepare technical reports and document oral and written communications
- Participate in regional and national trade-shows
Education and Qualifications:- Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
- Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
- A minimum of 2 years experience working on logging sites with forestry equipment operators
- Post-Secondary diploma/degree or equivalent education and experience
- Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
- Excellent Communication Skills
- Valid Passport and ability to travel extensively - Primarily USA/Canada, occasionally worldwide, and on short notice
- Computer skills in Microsoft programs
- Demonstrated ability to use initiative, work efficiently and independently
- Strong organizational skills, planning, and time management skills
- Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events
Key relationships:Maintain communication with:
- Service Manager and Regional Service Managers
- Service Director
- Engineering Product Groups
- TCi Service and Sales Personnel
- Dealer Service & Sales Personnel
What We Can Offer You:
Compensation: Base salary of $95,000 to $105,000 per year, based on experience, skills, and qualifications.
Benefits: Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits; employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits. This position will also qualify for a vehicle allowance.
Retirement Savings: 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year.
Paid Time Off: 80 hours, or 10 days, of vacation per calendar year, plus 9 paid company holidays and paid sick leave provided in accordance with applicable state and local law.
