Opportunity Overview The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products.
This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer Landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering
disciplines.
This individual will report directly to the Semiconductor Test Product Support Engineering Manager.
- Represent PSG as a core team member on both existing and new products
- Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory
- Assist with identifying root cause to increase system up time
Work as part of the new product integration team by:
- Participating in new product team meetings
- Working with design engineering to design in serviceability (DFS)
- Lead installation and serviceability discussions as part of design reviews
- Support system install requirements and work with install coordinator on required tools, resources, etc.
- Develop a Field Replaceable Unit (FRU) strategy
- Organize, schedule and project manage field upgrades
- Manage training for Teradyne field service engineers
- Develop support documentation
- Monitor system and new product reliability
- Generate reliability reports based on field issues
- Travel expectations are less than 20% of work requirements
All About You We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
- Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
- 8-15 years experience
- Must be self-motivated, team oriented, and "hands-on"
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Ability to work with limited supervision and with cross-functional teams
- Critical thinking and the ability to troubleshoot complex issues
- Detailed understanding of mechanical design drawings and/or electrical schematics
- Ability to create detailed documentation
- Product Support and/or automation experience desired
This position is not eligible for visa sponsorship.
Compensation: The base salary range for this role is $97,400 to 155,800. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.
Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.
Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.
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