About the RoleAs Chefman grows its portfolio of connected and electromechanical kitchen appliances, we are looking for a highly analytical Product Quality Engineer to take ownership of products post-launch. This role bridges R&D, customer support, and global manufacturing partners ensuring long-term product health, driving down return rates, and building the post-launch support systems our business needs to scale. You will be the dedicated technical champion for Chefman products in the field, freeing our R&D and TPM teams to stay focused on what's next.
ResponsibilitiesAfter-Sale Trend Analysis & Root Cause Identification- Monitor and analyze return data (RMA trends), customer support tickets, and refurbishment logs to proactively identify mechanical, electrical, and firmware failure patterns across the portfolio
- Perform hands-on root cause analysis on returned units to determine whether issues stem from component defects, assembly errors, design gaps, or user behavior
- Build and maintain dashboards that give leadership clear visibility into field performance over time
- Prioritize issues by frequency, severity, and cost impact to ensure the right problems receive engineering attention first
Support Enablement & Technical Communication- Partner with R&D and TPMs late in the development cycle to build troubleshooting trees, FAQs, and technical training materials before each product launches
- Serve as the dedicated technical point of contact for customer support, fielding escalated queries and insulating the R&D team from daily support noise
- Maintain and update the internal technical knowledge base as ECNs or firmware updates are rolled out post-launch
- Translate complex electromechanical concepts into clear, step-by-step instructions that non-technical support agents can confidently use
Factory Coordination & Issue Resolution- Drive technical communication with global manufacturing facilities when field data or component failures require factory-side intervention
- Issue and track formal corrective action requests using 8D problem-solving methodologies with suppliers and assembly lines to implement permanent quality gates
- Coordinate with R&D to push design tweaks, alternative component sourcing, or fixture updates back to the production line to resolve ongoing field issues
- Maintain accurate records of all open corrective actions, resolution timelines, and closure status across the supplier base
Cross-Functional Collaboration- Work closely with TPMs to ensure a clean handoff from active development to post-launch support
- Collaborate with quality, supply chain, and customer support teams to align on issue prioritization and resolution strategies
- Participate in product launch readiness reviews to ensure support infrastructure is in place before products reach consumers
QualificationsPlease Note: Chefman is unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States on a permanent and ongoing basis without the need for current or future employer-sponsored visa support, including H-1B, OPT, STEM OPT, or any other work authorization requiring sponsorship. Applications from candidates requiring sponsorship now or in the future will not be considered.- Bachelor's degree in Mechanical, Electrical, Manufacturing, or Quality Engineering or equivalent hands-on hardware experience
- 3-5 years of engineering experience in a hardware environment handling complex electromechanical assemblies including PCBs, wiring harnesses, sensors, enclosures, and moving mechanical parts
- Demonstrated experience performing root cause analysis and driving corrective actions using 8D, 5-Why, or similar structured methodologies
- Exceptional ability to translate technical engineering information into clear instructions for non-technical audiences
- Proficient in data analysis comfortable pulling trends from support ticketing systems, RMA databases, Excel, or BI tools
- Experience working with overseas manufacturing facilities with an understanding of quality control procedures, supplier management, and navigating time zone differences
- Familiarity with ECN processes, firmware update cycles, and post-launch change management in a consumer hardware environment
- Experience with connected or IoT consumer products is a strong plus
- Strong organizational skills with the ability to manage competing priorities across multiple products simultaneously
- Willingness and ability to travel to China approximately 25% of the time to support factory visits, supplier audits, and corrective action reviews
What We Offer- A high-impact role at the intersection of engineering, operations, and customer experience at one of North America's fastest-growing kitchen appliance brands
- The opportunity to directly influence product quality, customer satisfaction, and return rate reduction across an innovative connected product portfolio
- A collaborative, entrepreneurial environment where your work is visible, valued, and drives measurable business outcomes
- Competitive compensation, benefits, and room to grow within a company redefining the kitchen experience
Salary Range (commensurate with experience)
$85,000-$100,000 USD
