This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
The Product Owner is responsible for the successful delivery of the roadmap, prioritization and business outcomes of a defined ServiceNow capability area.
Working closely with business stakeholders, Business Analysts, developers, QA and the Platform Owner, the Product Owner ensures the team delivers capabilities that create measurable value for WestJet while aligning with enterprise priorities, governance decisions and platform standards.
This role acts as the primary bridge between business stakeholders and delivery teams, translating strategic objectives into prioritized roadmaps and deliverable outcomes.
Key Deliverables include: - Define and own the vision, roadmap, and strategy for operational data products and underlying data stores, establishing clear consumers, ownership boundaries, service expectations, and success measures
- Define and monitor product success metrics, including data quality, availability, latency, adoption, and downstream business impact, to continuously improve operational data capabilities
- Gather, analyze, and refine business requirements, translating them into product outcomes, roadmap priorities, and backlog decisions while balancing business value, technical sustainability, scalability, and delivery timelines
- Partner with data engineers, architecture, governance, and enablement teams to evolve operational data models and deliver scalable solutions aligned with enterprise standards, reusable patterns, integration principles, and ownership models
- Establish and maintain data contracts, schema evolution practices, and stewardship of operational data entities in partnership with upstream source system owners and downstream consumers
- Define service expectations for data products, including availability, freshness, reliability, and recovery standards, ensuring appropriate levels of quality, consistency, governance, and compliance
- Enable trusted self-service access to operational data and ensure data products are structured to support advanced analytics, machine learning, and emerging AI use cases
Experience and Qualifications:- Bachelor's degree in business, Computer Science, Economics, Statistics, or a related field
- 5+ years of experience, including at least three years as a Product Owner, Technical Product Manager, or in a similar role
- Strong understanding of operational business processes within airline operations or similarly complex operational environments
- Working knowledge of modern cloud-based data technologies and tooling, particularly Microsoft Azure, Snowflake, and Databricks
- Strong technical understanding of data modelling concepts, including relational databases, schema management, normalization, denormalization, and operational data store design
- Understanding of streaming data concepts, ingestion patterns, transformation pipelines, and operational data integration approaches
- Ability to understand the needs of data consumers and translate them into scalable, high-value data products by applying product management principles, defining outcomes, and balancing consumer needs with technical investment
- Ability to guide the direction and evolution of operational data models while partnering closely with engineering teams responsible for implementation
Ability to collaborate effectively with governance and enablement functions while pragmatically balancing standards with delivery outcomes - Excellent stakeholder management, communication, and facilitation skills, with the ability to align multiple business and technical teams and translate complex technical concepts into business-oriented decisions
- Strong analytical and outcome-oriented mindset, with the ability to define success metrics and use data to inform prioritization and product decisions
- Strong understanding of data governance principles, including data ownership, metadata management, cataloguing, lineage, and stewardship practices
- Experience working within Agile product delivery environments, including roadmap planning, backlog management, prioritization, and iterative deliver
Agile Product Owner, Scrum Master, or Project Management certification is considered an asset - Strategic and systems-oriented thinker with a practical, delivery-focused mindset
The benefits of being a WestJetter:WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we're a great fit? Apply now!
