Citigroup, Inc

Product Owner Senior Business Analyst - Senior Vice President

Citigroup, Inc • $145K — $217K *
Mississauga, ON L4T 0A1In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in financial services, preferably within a global banking environment
  • Proven experience in product ownership, senior business analysis, and program delivery
  • Demonstrated success managing large-scale, multi-initiative transformation programs
  • Strong experience interacting with senior executive stakeholders
  • Expertise in product strategy, roadmap management, and SDLC methodologies

Responsibilities

  • Define and articulate a clear product vision aligned with strategic objectives
  • Develop and own multi-year product roadmaps balancing strategic and tactical deliverables
  • Own and drive end-to-end delivery of complex, high-impact programs
  • Manage multiple concurrent initiatives, ensuring alignment on scope and outcomes
  • Serve as the primary interface with senior stakeholders like Managing Directors and business heads
  • Lead executive-level communications including strategic updates and business reviews
  • Foster partnerships across various departments to enhance communication and collaboration

Benefits

  • Opportunity to shape product strategy and impact business outcomes
  • Engagement in high-level decision-making processes with senior leadership
  • Access to emerging technologies and innovative solution development
  • Work in a dynamic environment with opportunities for professional growth
  • Enhancement of KYC and client lifecycle expertise at a global scale
Full Job Description
The Product Owner Senior Business Analyst is a strategic leadership role responsible for defining product vision, shaping multi-year roadmaps, and driving end-to-end delivery of complex, high-impact initiatives across Citi.

This role combines product ownership, advanced business analysis, and program leadership, with accountability for multiple concurrent initiatives. The SVP acts as a trusted advisor to senior leadership, ensuring alignment between business strategy, technology solutions, regulatory requirements, and operational execution.

Key Responsibilities

Product Vision, Strategy & Roadmap
  • Define, articulate, and evolve a clear product vision aligned with Citi's strategic objectives, client needs, and regulatory priorities
  • Develop and own multi-year product roadmaps, balancing strategic transformation with tactical deliverables
  • Continuously assess emerging technologies and business needs, recommending innovative solutions and system enhancements
  • Evaluate industry trends, IT developments, and competitive landscape to inform strategic direction


End-to-End Delivery & Initiative Ownership
  • Own and drive end-to-end delivery of complex, high-impact programs from ideation through implementation and optimization
  • Provide input across the development lifecycle, including defining system scope, objectives, and required enhancements
  • Manage multiple concurrent initiatives, ensuring alignment on scope, schedule, dependencies, and outcomes
  • Proactively identify risks, impacts, and dependencies, and drive mitigation strategies


Senior Stakeholder Management & Communication
  • Serve as the primary interface with senior stakeholders (Managing Directors, business heads, and technology leadership)
  • Build strong partnerships across business, operations, technology, risk, and compliance organizations
  • Lead executive-level communications, including steering committees, business reviews, and strategic updates
  • Prepare and deliver clear, concise, and impactful presentations and reports on program status, risks, and strategic implications
  • Translate complex technical concepts into business-friendly insights for non-technical audiences
  • Proactively manage expectations and communicate changes in scope, timeline, or budget


Business Analysis & Solution Leadership
  • Lead requirements elicitation, analysis, and documentation across business, functional, and non-functional areas
  • Produce high-quality artifacts including BRDs, FRDs, user stories, acceptance criteria, process flows, and data mappings
  • Ensure requirements are traceable, testable, and compliant with regulatory standards
  • Provide in-depth, interpretive analysis to define problems, develop innovative solutions, and influence strategic decisions
  • Consult with business clients to define functional specifications and align solutions with organizational goals
  • Support UAT validation, ensuring delivered solutions meet business needs


Technology & Data Leadership
  • Partner with technology teams to define and deliver scalable solutions aligned with enterprise architecture
  • Work with database technologies (e.g., SQL, MongoDB) to support data analysis, integration, and solution design
  • Evaluate and recommend system alternatives and enhancements based on business process analysis and industry standards
  • Identify and drive opportunities for Generative AI adoption to improve efficiency, insights, and product innovation


KYC & Client Lifecycle Management
  • Lead and support KYC processes and systems, ensuring regulatory compliance and operational excellence
  • Leverage expertise in Fenergo to optimize client onboarding, lifecycle management, and KYC workflows
  • Drive enhancements to improve client experience, efficiency, and compliance outcomes


Risk, Controls & Governance
  • Identify, assess, and communicate risks and impacts, providing well-defined mitigation strategies
  • Ensure adherence to Citi's risk and control frameworks, policies, and regulatory requirements
  • Appropriately assess risk in all business decisions, considering impact on firm reputation, clients, and assets
  • Drive transparency through effective escalation, reporting, and management of control issues


Delivery Execution & Process Excellence
  • Execute initiatives using Agile, Waterfall, or hybrid methodologies
  • Ensure delivery quality, timeliness, and alignment with business objectives
  • Continuously improve delivery processes, governance frameworks, and operating models


Team Leadership & People Management
  • Supervise day-to-day team activities, including resource management, work allocation, and performance oversight
  • Mentor and coach team members to build strong business analysis and product capabilities
  • Foster a high-performance culture focused on accountability, collaboration, and innovation


Qualifications

Experience
  • 10+ years in financial services, preferably within a global banking environment
  • Proven experience in product ownership, senior business analysis, and program delivery
  • Demonstrated success managing large-scale, multi-initiative transformation programs
  • Strong experience interacting with senior executive stakeholders


Skills
  • Expertise in product strategy, roadmap management, and SDLC methodologies
  • Strong analytical and problem-solving capabilities with interpretive thinking
  • Excellent communication and executive presentation skills
  • Deep understanding of regulatory, risk, and control environments
  • Strong influencing, negotiation, and decision-making skills


Preferred
  • Experience with KYC, client lifecycle management, and Fenergo
  • Familiarity with data platforms (SQL, MongoDB) and AI-driven solutions


Key Competencies
  • Strategic vision & roadmap ownership
  • Executive stakeholder influence
  • End-to-end ownership mindset
  • Strong analytical rigor and innovation
  • Leadership in a complex, matrixed organization


Success Metrics
  • Successful execution of roadmap aligned to strategic priorities
  • Delivery of multiple initiatives on time and within scope
  • Strong stakeholder alignment and executive confidence
  • Measurable business value and operational improvement
  • Compliance with regulatory, risk, and control frameworks


Education:
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred


Job Family Group:
Technology

Job Family:
Business Analysis / Client Services

Time Type:
Full time

Primary Location Full Time Salary Range:
$145,100.00 - $217,700.00

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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