Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At MSX, we're all a part of something bigger than ourselves. What will you make today?

The Customer Experience (CX) team delivers owner and user experiences that save time, improve lives, and create personal connections. We strive to build lifelong relationships and turn customers into brand advocates by ensuring they are treated like family.

What you'll do...

As the Digital Product Analyst, you will be the bridge between raw digital data and actionable product strategy. Rather than owning the product roadmap, you will be responsible for measuring the performance of our Digital Customer Experiences (Mobile App, Web, In-Vehicle Infotainment, etc.) and providing the "source of truth" for various Product Owners. You will use data to tell the story of how customers interact with our products, identifying friction points and opportunities to improve the vehicle service journey.
• Define & Track Success: Partner with Product Owners to define Key Performance Indicators (KPIs) and success metrics for new and existing digital features.
• Behavioral Analysis: Utilize product analytics tools (e.g., Amplitude) to perform deep-dive analyses on user journeys, retention patterns, and conversion funnels.
• Data Synthesis: Translate complex datasets from BigQuery into clear, visual, and actionable insights that influence the product roadmap and prioritization.
• Tracking Strategy: Collaborate with engineering and product teams to ensure robust data collection by defining tagging requirements and instrumentation logic.
• Insight Delivery: Act as a consultant to the CX team, providing regular reporting and ad-hoc analysis to validate whether launched features are meeting customer needs.
• Experimentation: Support A/B testing and experimentation frameworks to statistically validate product hypotheses.
• Voice of the Data: Represent the objective "voice of the customer" through quantitative evidence in stakeholder meetings and planning sessions.

Qualifications
• Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space.
• Excellent analytical, interpersonal, and communication skills; ability to adapt communication style based on the audience.
• Thrive in environments where there is a lot of ambiguity, and you have the opportunity to add order
• Experienced at building strong working relationships, influencing teams to take action and earning the trust of senior stakeholders.
• Experience with Commercial/Fleet Operations are a plus.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to MSX International, we encourage you to apply!

Additional Information

Bachelor's degree or a combination of education and equivalent experience.
• 3+ years of experience in Product Analytics, Digital Analytics, or Data Science, specifically focused on user behavior and digital product performance.
• Advanced SQL skills: Proficiency in writing complex queries, joining disparate datasets, and performing data validation within environments like BigQuery or similar cloud warehouses.
• Product Analytics Tooling: Hands-on experience with Amplitude, Mixpanel, Heap, or Google Analytics 4 to track event-based user behavior.
• Analytical Mindset: Strong ability to move beyond "what" the data says to "why" it matters and "what" the business should do next.

Even better, you may have...
• Product Management Perspective: Experience working within a Product Management framework or a "Product-Led" organization is a significant plus.
• Data Visualization: Experience building automated dashboards in Power BI, Tableau, or Looker to democratize data for non-technical stakeholders.
• Project Management: Familiarity with JIRA, Rally, or similar Agile project management tools.
• Domain Expertise: Experience in Automotive Customer Service, Dealership Operations, or Vehicle Servicing (knowledge of how customers book and receive vehicle maintenance).
• Communication: Excellent interpersonal skills with the ability to adapt your communication style for technical engineers and non-technical senior leadership.