Product Owner/Manager | Onsite

Photon$60K — $210K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in product ownership or project management in AI-related fields.
  • Proven expertise in using Azure DevOps for project management and backlog prioritization.
  • Strong understanding of KPI metrics, including call reduction and average handle time (AHT).
  • Excellent communication skills to collaborate with cross-functional teams and leadership.
  • Agile certification preferred, demonstrating knowledge of scrum methodologies.

Responsibilities

  • Own and prioritize AI use-case backlog for the team.
  • Define and track key performance indicators for call reduction and deflection targets.
  • Translate business objectives into detailed user stories and criteria in Azure DevOps.
  • Facilitate sprint planning, reviews, and demos with a focus on agile practices.
  • Utilize AI tools for drafting requirements and user stories effectively.

Benefits

  • Medical, vision, and dental insurance coverage.
  • 401k retirement plan with company match.
  • Variable pay and performance incentives available.
  • Generous paid time off and holidays.
  • Option for flexible engagement as an independent contractor.
Full Job Description
Job Description

  • Own the AI use-case backlog for the pod, starting with the servicing agent-assist scale-out and prioritizing additional items from the backlog of AI pilots.
  • Partner with internal Product Owner and PSL leadership team to define call reduction, AHT (average handle time), and deflection targets - cited the early benchmark of "90 seconds to 14 seconds" agent lookup time and signaled this is where ROI must be proven.
  • Translate business intent into Epics, Features, and User Stories in Azure DevOps (ADO), the SOW-mandated system of record, with explicit Acceptance Criteria.
  • Run sprint planning, refinement, sprint reviews, and demos in line with Photon's AI-infused agile cadence (1-2 week sprints, working toward 2-day sprints as the team matures).
  • Operate as a "Vibe PO" - leveraging AI tooling for requirements drafting, story generation, and acceptance criteria authoring.
  • Coordinate with the transformation advisor on ways-of-working alignment.

Compensation, Benefits and Duration

Minimum Compensation: USD 60,000
Maximum Compensation: USD 210,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post

About Photon

Photon Careers

Joining Photon presents an unparalleled opportunity to advance one's career with a leader in digital innovation. Photon is actively seeking talented individuals to join its diverse team of professionals, dedicated to reshaping industries through technology and creativity.

Explore Job Opportunities

Photon offers a variety of job opportunities that cater to a range of skills and interests. Each position at Photon is designed to challenge team members while providing meaningful pathways for professional and personal growth.

Experience the Culture and Benefits

Photon is committed to fostering a workplace culture that promotes diversity and inclusion. The company provides comprehensive benefits designed to support the health, well-being, and financial security of each team member. At Photon, every professional enjoys access to career development programs and diversity training, ensuring they are equipped for leadership roles in an evolving marketplace.

Engage in Professional Growth

Photon believes in the power of innovation and leadership to drive success. The company supports its team members with resources for continuous learning and growth, including advanced training sessions and leadership workshops. Networking within Photon’s industry-leading community allows for unparalleled career advancement and skill enhancement.

Internship Programs

For those beginning their professional journey, Photon offers internship programs that provide a robust foundation in digital solutions. Internships at Photon are characterized by immersive projects and hands-on learning, guided by experts in various fields. These programs are a gateway to full-time employment and a promising career path.

Join the Team

Photon is hiring! Explore open positions that match your skills and interests. Photon looks for passionate, curious, creative, and solution-driven team players. Whether you are starting your career or looking to make a significant impact in your professional journey, Photon has a place for you.

Prepare for Your Interview

Photon values a thorough selection process. Prospective team members are encouraged to prepare by understanding the company’s mission and values. Tailoring your resume to highlight relevant experience and skills will make a significant difference. Engage actively during your interview, demonstrating your knowledge and enthusiasm for the role you are applying for.

Stay Connected

Keep up to date with the latest from Photon by following the company’s career blog. Gain insights from insiders, learn about new job openings, and get tips on preparing your resume and acing your interview.

Career Development at Photon

Photon is dedicated to the professional development of its team members. The company offers various tools and resources, including career coaching and performance feedback, to help individuals reach their full potential. With Photon, career aspirations are nurtured, encouraging every team member to excel and innovate in their respective roles.

Networking and Career Opportunities

Photon encourages its team members to engage in networking within the company and the broader industry. These connections can lead to myriad opportunities, from collaborative projects to mentorship. Networking at Photon is not just about building professional relationships; it's about fostering a community of innovation and mutual growth.

Conclusion

Photon is not just a company; it is a community of driven professionals committed to making a difference. With a focus on innovation, leadership, and diversity, Photon offers a dynamic environment where ambitious individuals can thrive. Explore the possibilities and join Photon’s team of leaders, innovators, and visionaries.
Learn more about Photon

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