Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.
What You'll DoThe
Product Owner is responsible for the end-to-end ownership and evolution initially of our PMS/EMR Application, acting as the primary bridge between the Specsavers business, internal delivery teams and the external vendor.
The role defines and maintains a business-driven product roadmap aligned to the annual plan, while ensuring value is maximised from both internally driven change and vendor-delivered capabilities.
A critical part of the role is maintaining a tight feedback loop with live operations, working closely with the Technology Service Desk to identify recurring issues, service pain points and improvement opportunities, and feeding these into the product backlog and PI planning cycles.
The Product Owner ensures effective delivery by coordinating across Business Analysts, delivery teams, testing functions and the vendor to support prioritisation, PI planning, testing and release readiness.
Key Responsibilities
Product Ownership & Strategy- Own the PMS/EMR Application product lifecycle, including vision, roadmap and continuous improvement
- Define and maintain a product roadmap aligned to the annual business plan and strategic priorities
- Ensure a balance between new features, technical improvements and operational stability
- Continuously assess product performance and identify opportunities to deliver additional value
Business Engagement & Advocacy- Engage with stakeholders across Retail, Clinical and Operations to capture business needs
- Act as a strong advocate for the business, ensuring requirements are clearly represented and prioritised
- Translate business needs into structured product features, user stories and outcomes
- Facilitate prioritisation decisions based on business value, effort and strategic alignment
Vendor Management & Roadmap Alignment- Build and manage a strong relationship with the our external vendor.
- Influence vendor priorities to align with Specsavers' business needs where possible
- Maintain a detailed understanding of the vendor roadmap and upcoming capabilities
- Bring vendor roadmap insights back into the business to inform prioritisation and avoid duplication
- e.g. aligning internal demand (such as inventory management improvements) with existing or planned vendor functionality
- Challenge and collaborate with the vendor to maximise delivery value and efficiency
Backlog & Delivery Management- Own and prioritise the product backlog, ensuring it is clear, structured and value driven
- Work closely with Business Analysts to refine requirements into detailed user stories and acceptance criteria
- Ensure backlog readiness ahead of PI planning cycles
- Balance competing priorities across business initiatives, technical debt and operational improvements
Service Desk & Continuous Improvement Integration- Work closely with the Technology Service Desk to understand recurring incidents, service trends and user pain points
- Translate service desk insights into backlog items, ensuring live issues and improvement opportunities are prioritised appropriately
- Identify patterns in incidents and problems, feeding these into Problem Management and continuous improvement initiatives
- Ensure that key operational issues are incorporated into PI planning cycles, alongside strategic enhancements
- Drive a proactive approach to reducing support demand through product and process improvements
PI Planning & Testing Coordination- Collaborate with delivery teams to support PI planning, ensuring backlog readiness and alignment
- Work with Business Analysts, delivery teams and test teams to coordinate PI testing and release cycles
- Ensure appropriate business validation, UAT and sign-off processes are in place
- Support successful releases by aligning delivery outcomes with business expectations
Stakeholder & Delivery Collaboration- Act as the key interface between business stakeholders, delivery teams and the vendor
- Collaborate with architects, developers and support teams to ensure successful implementation
- Provide regular updates on roadmap progress, delivery status and upcoming changes
- Ensure transparency in prioritisation decisions and trade-offs
Governance & Continuous Improvement- Ensure product decisions align with governance frameworks and technical standards
- Track delivery outcomes and measure business value of delivered features
- Drive continuous improvement in product management and delivery practices
- Identify opportunities to improve usability, efficiency and system performance
What We're Looking For- Proven experience as a Product Owner, Product Manager or similar role
- Experience managing enterprise applications and vendor-backed platforms
- Strong experience working with third-party vendors and influencing external roadmaps
- Ability to define and manage product roadmaps aligned to business strategy
- Experience managing and prioritising complex backlogs
- Strong stakeholder management and communication skills
- Experience working within Agile or scaled Agile environments (including PI planning)
- Experience working with service management functions (e.g., Service Desk, Incident, Problem Management)
- Strong analytical and problem-solving capability
Nice-to-have:
- Experience in retail, healthcare or multi-site environments
- Familiarity with ERP, POS, or clinical systems
- Experience leveraging service metrics and operational data to drive product improvements
- Knowledge of testing and release processes
Compensation: $120,000 - $130,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience
Speccies' Benefits- 4 weeks of vacation and 1 paid volunteer day per year
- 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
- Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
- Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
- Quarterly bonuses, based on your performance.
- Annual Profit Share program to recognize your part in Specsavers' success.
- Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea.
- On-site wellness offerings in-office, including RMT and yoga sessions.
- Team and company social events, including holiday and annual celebrations.
Behaviours We Value - Collaborative: We work together as one Specsavers to deliver on our purpose
- Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
- Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
- Compassionate: We care, support, and help each other
- Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term
We hope that in applying with us, you value these things as well!
Our Hybrid Work ModelExperience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.
