Creative Information Technology

Product Manager - Washington, DC

Creative Information Technology • $100K — $130K *
Falls Church, VA 22042In-Person
Enterprise Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of professional experience in relevant fields
  • 6+ years of product management experience, specifically with enterprise platforms
  • Strong skills in requirements gathering and data analysis
  • Expert in stakeholder management
  • Proficient in writing user stories and managing backlogs
  • Experienced with Agile/Scrum methodologies
  • In-depth knowledge of ITSM principles and frameworks

Responsibilities

  • Manage the complete product strategy and roadmap for the platform
  • Collaborate with teams to develop ITSM foundational workflows and capabilities
  • Translate business requirements into clear specifications and priorities
  • Understand user needs and drive solutions that are intuitive and scalable
  • Lead user research, journey mapping, and workflow design efforts
  • Align short-term deliverables with long-term platform strategy
  • Define and measure success metrics based on user feedback and data

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunities for professional development and growth
  • Exposure to cutting-edge ITSM technology
  • Impactful role in enhancing user-centric solutions
  • Flexibility in work arrangements
Full Job Description
Product Manager - Washington, DC

Role and Responsibilities

  • Minimum 10 years of professional experience plus Bachelor's degree in Information Technology, Computer Science, Engineering, Data Science, or another relevant discipline.
  • Minimum 6 years of direct product management experience. Three of which are managing enterprise platforms. Candidates with only program or project management experience need not apply.
  • Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision making
  • Expertise in stakeholder management
  • Proficiency in user story writing and backlog management.
  • Experience with Agile/Scrum delivery methodologies
  • Proven experience delivering user centric workflow management solutions and experiences.
  • Deep understanding of ITSM principles and frameworks
  • Experience managing helpdesk/service desk operations and workflows.
  • Knowledge of change management and incident management processes.
  • Experience working with ServiceNow.

Minimum Qualification
  • Manage the end-to-end product strategy and roadmap for the platform
  • Partner with teams to define and deliver core foundational workflows and capabilities for ITSM
  • Partner closely with business, IT, security and compliance teams to gather requirements and translate them into clear product specifications and priorities
  • Deeply understand user needs and pain points across different personas, and use that insight to drive intuitive, scalable, and compliant solutions
  • Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real world processes
  • Balance short term delivery with long term platform strategy to support scalable solutions
  • Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback
  • Communicate product vision, progress, and tradeoffs clearly to both technical and nontechnical stakeholders

About Creative Information Technology

Creative Information Technology is a software development company that specializes in custom software development, web development, and mobile app development. The company was founded in 1998 and is headquartered in Wilmington, Delaware. Creative Information Technology's clients include small and medium-sized businesses across a range of industries.
Learn more about Creative Information Technology
Size
100 employees
Industry
Information Technology
Founded
1998
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Creative Information Technology

More Enterprise Technology Jobs

Find similar Product Manager - Washington, DC jobs:

NationwideFalls Church, VA