As a Product Manager at Topsort, you'll own products from idea to customer adoption. You'll work closely with Engineering, Design, Sales, Customer Success, and Product Marketing to identify customer problems, prioritize opportunities, and deliver solutions that create measurable business impact.
This isn't a roadmap management role. We're looking for someone who is deeply curious about customers, comfortable making decisions with incomplete information, and excited to build in a fast-moving startup. You'll balance long-term product thinking with day-to-day execution, ensuring what we build is not only shipped, but adopted by customers.
In this role, you will:
- Own the product lifecycle from discovery, prioritization, launch, and iteration.
- Work directly with customers, prospects, and internal teams to understand problems and identify opportunities.
- Define product requirements and partner closely with Engineering and Design to deliver high-quality solutions.
- Prioritize initiatives based on customer value, commercial impact, and business goals.
- Partner with Product Marketing and Sales Enablement to ensure successful product launches and customer adoption.
- Analyze product usage, customer feedback, and business metrics to continuously improve the product.
- Balance short-term execution with long-term product strategy.
- Communicate product vision, priorities, and trade-offs clearly across the organization.
What (we think) you need to be successfulWe are looking for outlier candidates who are technical, highly organized, and energized by messy real-world product problems. You do not need to check every box, but you should be able to show that you can create momentum across technical and non-technical teams in a fast-moving environment.
- API & Integration Fluency: Strong understanding of APIs, data flows, technical constraints, and how software systems connect. You do not need to be a former software engineer, but you should be comfortable working directly with engineers.
- Technical Product Judgment: Ability to evaluate tradeoffs, ask strong technical questions, and help teams make practical decisions without needing perfect specs.
- Stakeholder Orchestration: Strong ability to work across engineering, GTM, customers, and external partners, especially when priorities are competing or ownership is unclear.
- Execution Under Ambiguity: Comfort operating in an environment where requirements are incomplete, priorities shift quickly, and external dependencies create uncertainty.
- Customer & Partner-Facing Mindset: Experience working with enterprise customers, partners, or external stakeholders to understand needs, manage expectations, and solve practical implementation challenges.
- Communication & Documentation: Ability to communicate clearly with both technical and non-technical audiences in Advanced/Fluent English, and to create documentation that improves alignment and repeatability.
- Relevant Experience: Experience in B2B SaaS, platform products, integrations, partnerships, solutions engineering, technical customer success, or technical product management is highly valued.
- Onsite Availability: Availability to work onsite 4 days a week at our Boston office.
What We ValueAt Topsort, we seek professionals who embody the following qualities to drive our mission forward:
- Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
- Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
- You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
- Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
- Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
- Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.
Do you sound like the right fit? Let's dive right in!
