About the RoleWe are seeking a
Product Manager with deep
life sciences and patient access expertise to lead the strategy and evolution of our
Patient Assistance Program (PAP) and Free Goods dispensing capabilities.
This is a high-impact, domain-driven role requiring strong experience in pharma hub services, PAP program design, and free drug fulfillment workflows. You will play a critical role in shaping how patients access therapies when affordability is a barrier-working closely with manufacturers, specialty pharmacies, and internal operations teams.
You will own the end-to-end product strategy and execution for PAP and related patient support offerings-balancing compliance, operational complexity, and patient experience while delivering scalable, tech-enabled solutions.
What You'll OwnProduct Strategy & Domain Leadership- Define and execute the product vision and roadmap for PAP and Free Goods dispensing solutions
- Serve as a subject matter expert (SME) in patient access, with a focus on eligibility, enrollment, and fulfillment workflows
- Align product strategy with manufacturer brand goals, regulatory requirements, and patient affordability challenges
PAP / Free Goods Program Innovation- Design and optimize workflows for:
- Patient eligibility & enrollment
- Income verification & documentation management
- Free drug ordering, dispensing, and replenishment
- Compliance tracking and audit readiness (GxP / GDP awareness)
- Partner with specialty pharmacies and distribution partners to improve fulfillment efficiency and patient time-to-therapy
Customer & Market Insight- Collaborate with pharma clients, field teams, and operations to deeply understand PAP program structures, KPIs, and pain points
- Translate complex program requirements into scalable, configurable product solutions
- Monitor competitive landscape across hub providers, PAP vendors, and digital health platforms
Cross-Functional Execution- Partner with Engineering, UX, Data, Clinical, Compliance, and Operations to deliver high-impact solutions
- Ensure adherence to HIPAA, regulatory standards, and manufacturer-specific program requirements
- Drive alignment across stakeholders in a highly matrixed environment
Product Lifecycle Ownership- Own full lifecycle: discovery 12 requirements 12 build 12 launch 12 optimization
- Define KPIs such as: Time to therapy, PAP approval rates, Patient adherence, and Program utilization
- Use data to continuously improve product performance and patient outcomes
Client Engagement & Thought Leadership- Act as a trusted advisor to pharmaceutical clients
- Support implementations, workshops, and QBRs
- Translate product capabilities into clear business value and outcomes
Execution Excellence- Lead Agile delivery: backlog prioritization, sprint planning, roadmap execution
- Write high-quality user stories, acceptance criteria, and business requirements
- Leverage tools such as Jira, Confluence, Aha!, Productboard
RequirementsRequired Qualifications- 7+ years of Product Management experience, preferably in healthcare technology or B2B SaaS
- Direct experience in life sciences/pharma services, specifically: Patient Support Programs (PSPs), Patient Assistance Programs (PAP) and/or Free Goods / free drug dispensing workflows
- Strong understanding of Hub services (benefits verification, PA, copay, PAP)
- Strong understanding of Specialty pharmacy and manufacturer ecosystems
- Experience working in regulated environments (HIPAA, GxP, GDP, etc.)
- Proven ability to translate complex operational workflows into scalable product solutions
- Strong stakeholder management and client-facing experience
- Experience working in Agile/Scrum environments
Preferred Qualifications- Experience with Pharmaceutical manufacturers or hub service providers
- Experience with Specialty pharmacies or distribution networks
- Familiarity with EMR/EHR integrations, claims data, and patient-level data workflows
- Familiarity with FHIR / HL7 interoperability standards
- Experience with Digital patient engagement tools (apps, portals, messaging)
- Experience with Outcomes reporting and analytics dashboards
- Experience with Automation or AI-driven workflow optimization
- MBA or advanced degree in healthcare, business, or life sciences
Why This Role Stands Out- Own a mission-critical product area directly impacting patient access to therapy
- Work at the intersection of technology, healthcare, and real-world patient outcomes
- Influence strategy with top pharmaceutical manufacturers
- Solve complex, meaningful problems in affordability and access
Benefits- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
- Opportunity to impact patient outcomes through data-driven healthcare technology.
- Collaborative and mission-driven culture that values innovation and continuous learning.
- Access to cutting-edge cloud technologies and modern data engineering tools.
- Competitive compensation, comprehensive benefits, and career growth opportunities
