3+ years of product management experience, preferably in fulfillment, supply chain, or customer support operations.
Experience in managing work intake processes from request to delivery.
Strong ability to build product strategy aligned with business goals, focusing on quantifying impact.
Excellent communication skills for bridging technical and non-technical audiences.
Experience in Agile software development frameworks.
Strong technical aptitude and a process-oriented mindset.
Ability to foster relationships across diverse stakeholder levels.
Responsibilities
Define a ~2-year product strategy, using data to align current and future states.
Outline product features that enhance partner and team experiences, establishing key performance indicators.
Develop a consistent process for triaging requests from operations and support stakeholders.
Guide approved initiatives through design and development, ensuring seamless collaboration with engineering.
Quantify the value of initiatives, focusing on operational cost reduction and incremental revenue generation.
Monitor project statuses and lead cross-functional teams to resolve issues and ensure project completion.
Understand interactions with other systems, leveraging tools like Databricks, Jellyfish, and JIRA for optimization.
Benefits
Free eye exams for the entire family
Deep discounts on lenses, glasses, and other services
Excellent healthcare coverage
401(k) match
Flexible PTO
Tuition reimbursement program
In-house restaurant with discounted meals
Free snacks, ice cream, and drinks daily
Full onsite gym
Full Job Description
What you'll do
Define the ~2-year product strategy for your product, leveraging data to drive a cohesive narrative between current and future state. Identify opportunities to simplify, streamline, and up-level the technology and internal procedures used across supporting operations functions, including fulfillment, supply chain, and support.
Outline key product features that improve the experience for partners and internal teams, and establish KPIs for measuring team success, including operational cost reduction, risk reduction, and incremental revenue.
Build and run a consistent intake process for requests from operations and support stakeholders by capturing, triaging, and prioritizing work based on its cost, risk, and revenue impact.
Shepherd approved work through design, development, and delivery in close partnership with Engineering, ensuring nothing stalls between handoffs. Own product requirements, contribute to design documents, and take a leadership role in the software development lifecycle, including daily stand-up, planning/refinement, and retrospectives.
Quantify and communicate the value of initiatives in terms of decreased operational costs and risk, such as reduced manual handling, lower error rates, or reduced compliance exposure. Identify and build the case for incremental revenue enabled through support systems, such as automation, self-service tooling, and improved partner integrations.
Monitor project status and provide updates on a regular cadence. Organize and lead cross-functional teams spanning Product, Engineering, Operations, and Support to bring complex projects across the finish line, and troubleshoot issues in partnership with business, operations, and development teams.
Interface with other development teams and systems/services, understanding the technical and functional interactions between this product and other parts of the business. Leverage tools like Databricks, Jellyfish, and JIRA to identify optimization opportunities for the team.
Build strong, trusted relationships with both technical teams, including Engineering and Data, and business/operations stakeholders. Translate effectively between the two and communicate with stakeholders, executives, other product managers, and external partners to ensure alignment.
What you'll need
Ability to work from our Draper, Utah office 1-2 days a week.
3+ years of product management experience, ideally including work supporting internal operations functions such as fulfillment, supply chain, customer support, or similar, and/or interfaces and integrations.
Demonstrated experience managing a work intake process from request through prioritization, delivery, and measurement of impact.
Ability to build a product strategy from scratch given business objectives, including quantifying cost, risk, and revenue impact.
Excellent written and verbal communication skills, with the ability to translate between technical and non-technical audiences.
Comfortable building relationships with and interacting with stakeholders from all levels of the organization, technical and non-technical alike.
Experience working in Agile software development frameworks.
Technical aptitude and the ability to be process-oriented, resourceful, self-motivated, and collaborative.
Who you are
Humble, hungry, and smart
Process-oriented, with a bias toward building repeatable systems over one-off fixes
Technical aptitude
Resourceful
Self-motivated
A natural relationship-builder, equally credible with engineers and business stakeholders
Collaborative
Perks
Free eye exams for your entire family
Deep discounts on lenses, glasses, and other services
Amazing healthcare coverage
401(k) match
Flexible PTO
Tuition reimbursement program
In-house restaurant with highly discounted meals (Steak dinner under $6)
